Sales Operations Analyst

4 weeks ago

Southbank, Australia Experian Full time

Company Description
**Discover the Unexpected**

Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish - and we’re not done.

Our 18k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Experian Asia Pacific's culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, equity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re committed to fostering a strong sense of belonging and a place where you can bring your true self to work.

We’re an award winning organisation due to our strong people first focus. This includes Top Employer and Great Place To Work accreditations.

**Job Description**:
The Sales Operations Analyst is a key support role within the Australia and New Zealand market (A/NZ) and will report into the** **Senior Finance Director, APAC**.** This role will be accountable for ensuring that we maintain a robust sales governance process, collect meaningful client feedback, produce clear and insightful sales reporting MI, and provide effective partnering and support to our client facing teams.

This role will also be required to collaborate with other sales operations leads in the wider community of regional / global teams with the aim of driving best practice and a consistent sales reporting methodology. It is accountable for our quarterly client feedback process (NPS Survey) as well as for the monthly sales MI and performance dashboards which act as an important lens on our performance.

**What you’ll be doing ss**
- _ Sales Governance _- _ensure that sales governance processes are adhered to including review and approvals, integrity of all closed orders in salesforce and data quality standards around pipeline
- _ Managing the sales commission design process for the following year_ and supporting the ongoing governance of sales commission (target adjustments, letter changes etc)
- _ Net Promoter Score (NPS)_ - _lead and coordinate the NPS process across all business lines, including all internal reporting and analysis, and coordinating actions plans and follow up
- _ Sales Reporting _- _own, design and manage sales reporting across the market including adoption of reporting tools and standards. Includes reporting in excel and Tableau
- _ Sales and Consultant compensation plans and incentives_****:

- lead the process around the design and preparation of our commission structures, and act as the key point of contact for any queries raised
- _ Managing technical tools and platforms_ _- act as the local SME and promoter, driving adoption and best practice in use of the platforms, escalating any

**Qualifications**:
**More about you**
- At least 5 years of applied Sales Operations experience.
- Strong experience of working on Salesforce, including proficiency around reporting and understanding of functionality
- Excellent analytical skills and strong proficiency around Excel and other reporting tools including Tableau
- An ability to build a strong internal network across multiple stakeholder groups, including Global Experian teams
- Strong communication, written and presentation skills - able to operate credibly with senior stakeholders
- Highly proactive, strong organisational skills and ability to prioritise effectively

**Why this role is critical to us**
- Effective sales governance and reporting is critical to our business and the Sales Operations Analyst role is a visible and impactful role that touches all elements of our client facing teams.
- We believe that effective sales governance is an enabler of our business performance and supports us in meeting the expectations of our clients, suppliers, and wider stakeholders.

**Information Security**

The Confidentiality, Integrity and Availability of Experian's Data and the Data our clients have entrusted to Experian is of critical importance. Security will be an integral part of every position at Experian and will be considered in all aspects of your employment. Your responsibility for maintaining and supporting security, is implicit in your role and daily duties at Experian.

Additional Information
**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian Asia Pacific

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