Systems Operations Analyst Ii
3 weeks ago
**Job Description**:
**Job Purpose**
The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges. This is a customer-facing position, providing immediate assistance to ICE/NYSE exchanges, back office, support personnel and IT staff, in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems. This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure.
This is a 24x7 environment and the position requires shift rotation and/or weekend work.
**Responsibilities**
Monitoring and Incident Management
- Diagnose and fix incidents raised through monitoring tools, conference bridges and chats
- Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery
- Open and update production incident tickets according to company standards
Problem Management
- Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action follow-up tickets are assigned
- Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed
System and Application Production Readiness
- Work with internal and external teams to expand and maintain operational runbooks and other documentation
- Configure monitoring tools and alarms
Deployment Management
- Production deployments
- Approve and execute production deployment tasks
Participate in disaster recovery, business continuity and workplace recovery events
Participate in continuous improvement programs, such as trend analysis of recurring issues
Provide and report on performance metrics of the environment
Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues
**Knowledge and Experience**
- Proficiency in Bash and working knowledge of a broad range of Linux core utilities and scripting
- Working knowledge of networking: specifically TCP and UDP
- Strong communication skills
- Able to think logically and critically
- Analytical problem-solving skills with an ability to identify root cause(s)
- Able to work as a team player across the organization
- Able to build and maintain effective relationships with individuals and the team as a whole
- Ability to be organized and decisive while under pressure
- Excellent time management skills
- Able to manage priorities and multi-task
- Self-confident and assertive
**Schedule
-
Analyst Ii, Systems Operations
4 days ago
Southbank, Australia Intercontinental Exchange Holdings, Inc. Full time**Job Description**: **Job Purpose** The Operations Support Analyst will join a large and diverse team that manages the day to day systems operations for ICE’s derivatives trading platform. This role is a part of a wider group that consistently sets the standard of excellence within our organization and our industry. The team is focused on broadening the...
-
Analyst Ii, Systems Operations
1 week ago
Southbank, Victoria, Australia Intercontinental Exchange Holdings, Inc. Full timeJob Description:Job PurposeThe Operations Support Analyst will join a large and diverse team that manages the day to day systems operations for ICE's derivatives trading platform. This role is a part of a wider group that consistently sets the standard of excellence within our organization and our industry. The team is focused on broadening the skillset of...
-
Analyst Ii, Systems Operations
3 weeks ago
Southbank, Australia Intercontinental Exchange Holdings, Inc. Full time**Job Description**: **Job Purpose** The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges, Help Desk support, and Market Compliance Supervision. This is a customer-facing position, providing immediate assistance to NYSE Group Exchanges and National...
-
Systems Operations Analyst Ii
1 week ago
Southbank, Victoria, Australia Intercontinental Exchange Holdings, Inc. Full timeJob Description:Job PurposeThe Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges. This is a customer-facing position, providing immediate assistance to ICE/NYSE exchanges, back office, support personnel and IT staff, in an effort to achieve the highest...
-
B2b Operations Analyst
3 weeks ago
Southbank, Australia GEMS - BP AUSTRALIA Full timeRequisition ID: 28191- Location: Southbank, AU, 3006**Overview** Excellent opportunity for a B2B Operations Analyst to join our Global Energy Management & Sales (GEMS) ANZ business to accelerate the transition to a carbon-neutral economy by providing support to the B2B Operations team with billing and billing-related activities including reconciliations,...
-
B2b Operations Analyst
1 week ago
Southbank, Victoria, Australia GEMS - BP AUSTRALIA Full timeRequisition ID: Location: Southbank, AU, 3006OverviewExcellent opportunity for a B2B Operations Analyst to join our Global Energy Management & Sales (GEMS) ANZ business to accelerate the transition to a carbon-neutral economy by providing support to the B2B Operations team with billing and billing-related activities including reconciliations, reporting and...
-
Cyber Security Analyst
1 week ago
Southbank, Australia T&G AMEA - Australia Full timeRequisition ID: 18596- Location: Southbank, AU, 3006Our Cyber Security team is growing! We are seeking a Cyber Security Analyst with specific experience with Industrial Control Systems operating systems, particularly power stations, to join our Cyber Security team to analyse and monitor ENGIE’s cyber security measures and be responsible for the...
-
Applications Analyst
1 week ago
Southbank, Victoria, Australia Ayan Infotech Full timeAyan Infotech are urgently looking for upto 5 electrical graduate engineers for long term contract (contract to hire) job opportunities in Melbourne. Application Analysts will be provided hands on training while on job to be successful in these roles.Title: DMS/OMS Application Analyst (Graduate Electrical Engineers)Location: Melbourne (must be local)Type:...
-
Cyber Security Analyst
1 month ago
Southbank, Australia ENGIE Full timeOur Cyber Security team is growing! We are seeking a Cyber Security Analyst with specific experience with Industrial Control Systems operating systems, particularly power stations, to join our Cyber Security team to analyse and monitor ENGIE’s cyber security measures and be responsible for the remediation, reporting, monitoring and compliance of ICS...
-
Applications Analyst
1 week ago
Southbank, Australia Ayan Infotech Full timeAyan Infotech are urgently looking for upto **5 electrical graduate engineers** for long term contract (contract to hire) job opportunities in Melbourne. **Application Analysts** will be provided hands on training while on job to be successful in these roles. **Title: DMS/OMS Application Analyst (Graduate Electrical Engineers)** **Location: Melbourne (must...
-
Lead Data Analyst
3 weeks ago
Southbank, Australia Paxus Australia Pty Ltd Full timePosted 16 February 2023 - SalaryNegotiable - LocationSouthbank - Job type Contract - DisciplineBI + Data Analytics - ReferenceBBBH260273_1676502842 **Job description**: The Lead Data Analyst will operate in a delivery squad working with Business Partners, Data Management Analysts, Data Engineers, Data Scientists, supporting the team in delivering...
-
Lead Data Analyst
1 week ago
Southbank, Victoria, Australia Paxus Australia Pty Ltd Full timePosted 16 February 202- SalaryNegotiable LocationSouthbank Job type Contract DisciplineBI + Data Analytics ReferenceBBBH260273_Job description:The Lead Data Analyst will operate in a delivery squad working with Business Partners, Data Management Analysts, Data Engineers, Data Scientists, supporting the team in delivering innovative, insightful and practical...
-
Quantitative Analyst
3 days ago
Southbank, Australia ENGIE ENERGY MARKETING AUSTRALIA PTY LTD Full timeRequisition ID: 30865- Location: Southbank, AU, 3006**Overview** Our team is growing! Excellent opportunity for a Quantitative Analyst to join our Global Energy Management & Sales (GEMS) ANZ business to leverages quantitative skills and analytical thinking to develop and maintain models and tools for energy markets. This role plays a crucial part in...
-
Gis Analyst
3 weeks ago
Southbank, Australia Experis Full timeLeading Government client is looking for a GISGISGISGIS Analyst on a 2 months contract + possible extension. APPLY NOW! **Position purpose** The Project Officer Spatial Data AnalyAnalyst-Analyst-st-Analyst - Forest Protection SurveFPSPFPSPFPSPogram (FPSPFPSP) manages the program data managemenSQLSQLSQLystems e.g. SQLSQL...
-
Sustainability Data Analyst
3 weeks ago
Southbank, Australia Strategy & Implementation - EMEA & APAC Full timeRequisition ID: 26283- Location: Southbank, AU, 3006**The Opportunity**: Join a rewarding and flexible work environment that encourages innovation and creativity and help us meet the energy challenges of today and tomorrow To support the expansion of ENGIE Impact in Australia and bring the highest standard of consulting services to ENGIE Impact’s clients...
-
Quantitative Analyst
23 hours ago
Southbank, Australia ENGIE ENERGY MARKETING AUSTRALIA PTY LTD Full timeOverview Our team is growing! Excellent opportunity for a Quantitative Analyst to join our Global Energy Management & Sales (GEMS) ANZ business to leverages quantitative skills and analytical thinking to develop and maintain models and tools for energy markets. This role plays a crucial part in ENGIE’s commitment to leading the energy transition,...
-
Financial Planning
3 weeks ago
Southbank, Australia T&G AMEA - Australia Full timeRequisition ID: 28002- Location: Southbank, AU, 3006**The Opportunity**: Due to an internal promotion, we are now seeking an experienced Financial Planning & Analysis (FP&A) Analyst to support the budgeting, forecasting, monthly reporting and analysis that supplements financial decisions of the ENGIE ANZ Executive Leadership Team. The FP&A Analyst will...
-
Financial Planning
3 weeks ago
Southbank, Australia T&G AMEA - Australia Full timeRequisition ID: 28002- Location: Southbank, AU, 3006**The Opportunity**: Due to an internal promotion, we are now seeking an experienced Financial Planning & Analysis (FP&A) Analyst to support the budgeting, forecasting, monthly reporting and analysis that supplements financial decisions of the ENGIE ANZ Executive Leadership Team. The FP&A Analyst will...
-
Cyber Security Analyst
1 week ago
Southbank, Victoria, Australia T&G AMEA - Australia Full timeRequisition ID: Location: Southbank, AU, 3006Our Cyber Security team is growing We are seeking a Cyber Security Analyst with specific experience with Industrial Control Systems operating systems, particularly power stations, to join our Cyber Security team to analyse and monitor ENGIE's cyber security measures and be responsible for the remediation,...
-
Investment Strategy Analyst
3 weeks ago
Southbank, Australia Vanguard Full timeConducts analysis of investment topics of interest to Vanguard clients, assisting senior investment analysts conducting empirical finance research projects, and supports the investment advisory methodology used across Vanguard. **About Vanguard** Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years....