Customer Service Officer

2 weeks ago

Mentone, Australia McCormick & Company Full time

Customer Service Officer, McCormick Australia
Moorabbin Airport

Hybrid work environment, your time in office will be at our new state of the art Moorabbin office
People oriented culture with a strong focus on employee development
Iconic brands such as Keens, Aeroplane Jelly, French’s and Frank’s, to name a few

If you are a passionate customer service professional, this role is for you Work within a capable team to ensure customer feedback is handled with the utmost professionalism and passion.

The Benefits
We are a company who puts people first - people who take what they do seriously, but not themselves We strive for excellence, have a great attitude, care for the safety of each other and our consumers. Our passion for Flavour is brought to life through our consumer brands Gourmet Garden, Keens, Aeroplane Jelly, French's, Frank's RedHot and Cholula just to name a few, our people have what it takes to build Australia's leading flavour company

Our benefits include;
Flexible working conditions
Regular team engagement activities including coffee and food vans
Health & Wellbeing Initiatives
Novated Lease / Salary Sacrifice options available
Free on-site car parking
Annual pay reviews and bonus program in place
Paid service recognition and rewards
Career development and growth opportunities both within Australia and Globally
A great, friendly place to work alongside equally talented professionals
plus many more benefits

The Role
Under the general direction of a vibrant Customer Service Supervisor, the Customer Service Representative is responsible for the management, co-ordination and processing of all local and export customer order/service responsibilities and duties.

Responsibilities;
Responsible for the accurate entry of all customer orders for the total business
Management and maintenance of EDI (Electronic Data Interchange)
Responsible for supporting the broader customer service function and its associated administrative tasks, as required

About You
A minimum of two years in a Customer Service role, preferably in a similar environment using SAP
Strong attention to detail
Passionate about delivering exceptional customer service to customers, consumers and internal stakeholders
Ability to build strong relationships
Excellent communication skills (written and verbal)
Ability to think outside the square to problem solve

How to Apply

We are proud to be an equal opportunity employer. If you are a qualified applicant, you will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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