Booking Officer

3 months ago


Brisbane, Australia Queensland Health Full time

About the role
Temporary opportunity to provide an efficient and effective administrative telephony support service that demonstrates a high level of customer service through understanding, empathy, patience and a positive attitude.
About you
- Ability to facilitate, promote and adapt to change to ensure continuous improvement in processes providing quality care to patients.
- Greet patients and/or their relatives professionally and courteously by phone communications and ensure clinical questions are referred to the appropriate clinical area in a timely manner.
- Demonstrated ability to remain calm and show empathy, understanding and patience as the first point of service ensuring that patient care is the priority and focus.
- Confidently communicates with all levels of staff and clients, understanding and anticipating needs, including undertaking investigations to find and implement solutions to meet those needs whilst demonstrating a positive service focus. Provide in-service and guidance to all Clinics aligned with the Implementation Standards as well as identifying concerns and reporting risks appropriately.

Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.


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