Client Service Representative

3 weeks ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Courts Tribunals and Service Delivery- Location: Parramatta, NSW, AU, 2150- Req ID: 67093- Location - Parramatta with access to hybrid working arrangements
- Salary ranging from $70,694 pa to $76,857 pa + super and leave loading
- Multiple Ongoing full-time and part-time positions available

**Your role**

Victims Services, within the Department of Communities and Justice, administers the Victims’ Rights and Support Act 2013. We provide access to counselling and financial assistance to victims of violent crime in NSW under the Victims Support Scheme, promote the Charter of Victims’ Rights and deliver related programs.

**What you’ll do**
- Review evidence such as medical and government reports outlining the act of violence and its impact
- Show resilience and composure in stressful situations
- Have excellent keyboard/computer skills to navigate our system, review information and respond promptly to customers.

**What we’re looking for**
- Ability to work in a trauma-informed way in the provision of services and support to victims of crime.
- Experience providing first level contact support to vulnerable clients
- Ability to maintain knowledge and comply with all relevant legislations and regulatory frameworks
- Ability to recognise and maintain your wellbeing in an environment that exposes staff to information that is sensitive and often confronting
- Sound administrative skills including use of databases and electronic record systems
- Business hours for Victims Services are between 9:00am and 5:00pm, you must be available to work between these times.

Download the role description

**What We Offer - **We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families and communities. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the key capabilities listed in the role description. Please also answer the 2 targeted questions below:

- Victims Services is a high volume, fast paced work environment that has several Key Performance Indicators (KPIs) and Service Level Agreements in place. Describe a time where you had strict deadlines in a high-volume work environment. What approach did you take, how did you plan your workload and what was the outcome?
- Victims Services clients have a wide range of varying needs and backgrounds, and have often experienced trauma. Provide an example of a time you had to vary your approach when dealing with a client to ensure you provided high quality customer service.

**Applications close**: 11.59pm - Sunday, 23 June 2024

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

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