Euc Technician

4 weeks ago

Brisbane, Australia NEC Australia Full time

NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.
We are shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges.
**The Role**
An excellent opportunity has arisen for an End User Computing (EUC) desktop engineer to provide a desktop support to customers based in Brisbane.

**Key Responsibilities**
- Perform requests for installation and re-location of End User Computing hardware such as desktops, laptops, terminals
- Provide remote desktop services and higher level technical; and troubleshooting;
- Perform hardware Asset tracking
- Prioritise workload to assist seniors with P1 and P2 incidents, provide updates and manage tickets to resolution;
- Provide a high level of technical/engineering support to customers in relation to all relevant EUC systems;
- Act as an interface between the client and vendors regarding med\high level technical issues;
- Provide guidelines for client training in the use and maintenance of EUC systems and facilities;
- Use troubleshooting tools and techniques to diagnose and implement control actions as necessary to ensure availability including performance in terms of capacity, utilisation, and availability in accordance with relevant Service Level Agreements

**Skills & Experience**
We are now seeking people with recent experience in a desktop support or service desk environment or similar to join our team. You will have a passion and experience with ICT and would like to be part of a team delivering service and support with a great customer service focus. Your communication skills will allow you to interact positively with your fellow team members. You will also be self-motivated, with a positive attitude towards your work.
We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes, we take ownership of customer problems and are polite, friendly, patient and professional at all times.
**You must be an Australian Citizen with the ability to obtain a Baseline Security Clearance.**
At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction and you will enjoy a wide range of benefits such as flexible work options, paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing program and much more.

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