Customer Care Consultant

8 months ago


Newcastle, Australia nib health funds Full time

Let's talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let's talk about Diversity, Equity and Inclusion

Let's talk about this role

Let go of the stereotype that comes when you hear the words sales and call centre.

Are there KPIs? Yes

Will I be receiving inbound leads, and outbound leads? Yes

Will I receive ongoing coaching, feedback and development to help me achieve these goals? Absolutely

This role will see you have meaningful conversations with our members. Through inquisitive questioning, and a long term established framework, you’ll spend your day discovering the needs of our members, and recommending the BEST solution for them

This role will see you:
- Promote and sell nib’s Private Health Insurance products and services, by partnering with members to ensure we understand their needs and provide suitable solutions- Ensure nib members are fully informed with accurate information about their product and entitlements- Be open to growth and learning, and be part of a team culture that supports one another and celebrates our success- Work remotely 80% of the time, with in office days for team connection, collaboration and fun

Let's talk about you

Your motivation and drive coupled with a passion for achieving and reaching set goals will set you up for success

We are looking so someone who has the ability to speak to a range of different customers from all walks of life, while demonstrating high attention to detail and not afraid to challenge the status quo

You do not need to have prior contact centre or sales experience, we provide full training. What we are looking for is someone with motivation and drive, coupled with a passion for achieving and reaching set goals and a positive “can do” attitude

Due to our business requirements, this role will see you enjoy a sleep in daily with shifts starting between 11:00am-12:30pm and finishing between 7:00pm-8:30pm Monday to Friday. Shift loading after 6pm applies.

You will be available to commence training and employment on 13th October.

Successful applicants will need to be able to attend our Newcastle office for onboarding and be able to commit to in person training days and in office days in alignment with our 80/20 Hybrid work approach. N

Let's talk about working at nib

The nib Group is a highly collaborative, purpose led and values driven organisation. To support you at work (and play), we offer some fantastic benefits including but not limited to:
- Employee health insurance discounts- Employee share plans- Volunteer leave- Paid parental leave- Gym discounts and fitness incentives- Short-term incentive programs- Educational assistance- Flexible work options, including work from home

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.



  • Newcastle, Australia NSW Government -Department of Customer Service Full time

    **Customer Care Specialist** **Join the Service NSW team of talented, passionate people** **Customer Care Specialist** **Talent Pool** **Full-time 35 hours per week** **Location Contact Centres -Newcastle, Maitland, Gosford, Lithgow, Parramatta** **SNSW Grade 5** **Renumeration** - Package includes salary starting at $81,475 base plus superannuation and...


  • Newcastle, Australia EML Full time

    **Customer Care Consultant**: NSW - Parramatta, NSW - Newcastle Workers Compensation Full Time - **Promote your Retail and Customer Service experience within the office environment**: - **Monthly days off and work from home flexibility up to three days a week**: - **Join an organisation that values our employees through reward and recognition...


  • Newcastle, Australia nib Group Full time

    Customer Care Consultant **Let's talk about this role** Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons! - You will be the voice of nib, representing our brand by providing excellence in customer service - It is a fast-paced inbound call centre,...


  • Newcastle, Australia nib health funds Full time

    Let's talk about who we are - The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...


  • Newcastle, Australia nib Group Full time

    Customer Care Consultant **Let's talk about this role** Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons! This role will see you speak to our international members from around the globe. - You will be the voice of nib, representing our brand by...


  • Newcastle, Australia New Start Full time

    We have an exciting opportunity for a **customer care consultant** to work at our site located in **(Sandgate) Newcastle NSW** **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)** **Your new role** - Assist Account Managers and...


  • Newcastle, Australia nib health funds Full time

    Let's talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • Customer Care Manager

    2 weeks ago


    Newcastle, Australia Verve Partners Full time

    Full time, permanent role with stability - Conveniently located in Beresfield - Create the best customer experience possible Verve Partners is working with a leading provider of pest control and hygiene solutions with a mission to protect people, property and the environment. We are currently seeking a dynamic and results-driven Customer Care Manager to...


  • Newcastle, Australia Rentokil Initial Full time

    Rentokil Initial has a great opportunity for an enthusiastic **Customer Service Consultant** to join our team **based in Newcastle on a Permanent full-time basis.** This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on...


  • Newcastle, Australia Rentokil Initial Full time

    Our Newcastle team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them on a permanent full-time basis. Your extraordinary skills will be used for the day-to-day phone based management of our business customers. This role reports directly to the Customer Service Manager and will see you utilise...


  • Newcastle, Australia nib health funds Full time

    Let’s talk about this role - Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!- You will be the voice of nib, representing our brand by providing excellence in customer service- - It is a fast-paced inbound call centre, where you can take up to 60...


  • Newcastle, Australia nib health funds Full time

    Let’s talk about this role - Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!- You will be the voice of nib, representing our brand by providing excellence in customer service -It is a fast-paced inbound call centre, where you can take up to 60...


  • Newcastle, Australia nib health funds Full time

    Let’s talk about this role Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!- You will be the voice of nib, representing our brand by providing excellence in customer service- It is a fast-paced inbound call centre, where you can take up to 60 calls...


  • Newcastle, Australia nib NZ Full time

    Let’s talk about this role - Our Member Services Digital team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!- You will be the digital voice of nib, representing our brand by providing excellence in customer service- - It is a fast-paced role, where you can respond to up to...


  • Newcastle, Australia nib NZ Full time

    Let’s talk about this role - Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons! - This role will see you speak to our international members from around the globe.- You will be the voice of nib, representing our brand by providing excellence in customer...


  • Newcastle, Australia SMAART Recruitment Full time

    Full time permanent position | $68,620 salary package + penalties + bonus - Mon-Fri | 14 weeks paid training | WFH 2 days a week after probation - Charlestown (Newcastle) | Penalty rates for occasional weekend/early/late shifts SMAART Recruitment has partnered with an Australian market leader in truck and transport insurance. They are now looking for **4...


  • Newcastle, Australia Greater Bank Full time

    **About the role | Customer Contact Consultants** As a Customer Contact Consultant in our Service Team, you will play a proactive role in supporting our customers in achieving their financial goals. You will act as the initial point of contact for both internal and external customer enquiries, ensuring efficient and effective management of calls pertaining...


  • Newcastle, Australia Greater Bank Full time

    Greater Bank is transforming, adapting and rethinking banking. We are more than just an award-winning financial services organisation, we do the right thing by our customers and provide a better way of banking. **About the role** **Customer Contact Consultants - (fixed term contracts with possible extention)** **Flexible working arrangements with options...


  • Newcastle, Australia New Start Full time

    We are currently hiring an experienced **Customer Care Consultant** for to work at our **Sandgate** (**Newcastle NSW)** site **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)** **Your key responsibilities include, but not limited...

  • Home Care Employee

    7 months ago


    Newcastle, Australia Anglican Care Full time

    **The Opportunity**: We have an exciting opportunity for Home Care Employees to join our vibrant, dynamic and driven team within the Community and Home Care Services Team. Joining our team, your experience in a similar role will see you provide a high-level quality individualised care to our Consumers. You are committed and understand the importance...