Product Lead Non-air Rewards

3 months ago

Brisbane, Australia Virgin Australia Full time

**Work type**:
Full Time**Location**:
Brisbane, Melbourne, Sydney**Job type**:
Velocity Frequent Flyer, Customer Experience & Product**Applications close**:
**Product Lead Non-Air Rewards**:
Hello. We’re Velocity Frequent Flyer, one of Australia’s largest loyalty programs. With more than 11+ million members (and counting), we live and breathe travel, and we love sharing our passion for memorable experiences with our members.

Imagine being immersed in a world where every day is an adventure, where you have the power to turn dreams into reality. Where you’re a part of a team that’s rewriting the rules for how loyalty programs work and what they can bring to members. That’s the journey you’ll be on in our team. Enabling members to redeem their points fast for breathtaking getaways, financial benefits, shopping experiences and a whole lot more. All the while benefiting from a role that is part of the Virgin Australia Group, with all the exciting perks, support and opportunity available to our team members.

**What you’ll be doing**:
The Non-Air Rewards Product Lead role is responsible for the end-to-end management of an innovative new rewards product and will be integral to driving partnership success and financial performance as the product scales.

The role of Non-Air Redemption Channel Product Manager sits within the Airline Loyalty and Rewards team and reports to the Manager of Program Redemptions and Rewards.

This role incorporates commercial aptitude with relationship management and strategic roadmap development - by taking the lead on the product pipeline you will be expected to implement and drive a plan for growth for the roadmap, considering optimisation, partnership development and proposition growth across the full partner lifecycle.

**You’ll be great in this role if you have**:

- Experience in Loyalty / Business Development / Strategy / Management Consulting / Product Management (3-5+ years)
- Experience in negotiating commercial terms and technical integration / partnership contracts
- Experience in translating business questions into critical analysis to prove / disprove hypothesis
- Experience interrogating and analysing large bodies of data to generate actionable insights
- Experience in working with stakeholders to implement customer facing product or features
- A self-starter attitude - someone who has an eye for an opportunity and an ability to be able to conceptualise and visualise what success looks like and embed ideas into action
- Creative problem-solving skills and a mind set for test and learn
- Have an intimate and deep knowledge of the loyalty landscape, programs and players and specifically redemption economics, breakage and ROI mechanisms
- Strong customer orientation focused on delivering enhances experiences for our partners and members
- Proven business management from forecasts, budgeting and monthly reporting
- Knowledge of product development approach and principals
- General understanding of payments Industry and frequent flyer programs
- Direct marketing / CRM practices
- Experience in an agile workplace (desirable)
- Leadership skills and ability to influence stakeholders whilst not being a direct line manager (desirable)

**What you’ll get from us**:
We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the _Converge_ digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**Equality rules**:
**Ready to apply? **We’re ready to hear from you.

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