Client Service Officer Ses Syd

3 weeks ago

Maroubra, Australia NSW Department of Communities and Justice Full time

Division: Homes NSW- Location: Maroubra, NSW, AU, 2035 Strawberry Hill, NSW, AU, 2012 Surry Hills, NSW, AU, 2010 Ashfield, NSW, AU, 2131 Miranda, NSW, AU, 2228 Waterloo, NSW, AU, 2017 Husrtville, NSW, AU, 2220- Req ID: 67473**Client Service Officer**
**State Homes NSW**

**South Eastern Sydney, Northern Sydney District**
- **Multiple Ongoing Opportunities across the Sydney, South Eastern Sydney, Northern Sydney District**:

- **A talent pool may be created for future ongoing and temporary roles, that is valid for a period of up to 18 months.**:

- **Base Salary range $74,803 - $86,539, plus superannuation & annual leave loading**

**Your role**

The role acts autonomously in relation to providing advice, referral, and provision of some housing assistance however line manager approval is needed for some products and for determination of out of guideline approvals.

**What you’ll do**

As a Client Service Officer, you are the public face of our business providing critical services and quality advice to clients including those with complex support needs.

You will partner with Specialist Caseworkers and health professionals to help deliver a broad range of applicant, tenancy, property management services and advice to clients, advocates and other stakeholders.

You will also proactively engage with people experiencing homelessness and implement policy and procedure through a client centred approach.

Your positive outcomes will lead to swift placement of clients into temporary accommodation and provide a pathway to stable long-term housing.

**What we’re looking for**
- Work directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies and procedures.
- Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.
- Manage tenancies and support clients to maintain successful tenancies.
- Support tenancy and community participation initiatives to contribute to harmonious neighbourhoods and stronger communities.
- Manage client information to ensure confidentiality, accuracy and integrity.
- Monitor property condition and facilitate maintenance and minor modifications where necessary to meet client needs.

Download the role description.

**We do work that really matters.**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 3 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 2 pages).

**Applications close **11:59pm AEST Sunday June 30, 2024

**Got a question?**

For more information about the role or what it’s like to work for DCJ, please reach out to:
Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit.**

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

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