Client Service Officer Nsw State Government

2 weeks ago


Maroubra, New South Wales, Australia Alexander Appointments Full time
$31 per hour + Super | 35hours per week

  • NSW State Government | Maroubra Location
  • ASAP Start | Estimated 3month assignment, potential to extend
-
$31 per hour + Super | 35hours per week:


  • NSW State Government | Maroubra
    Location:
-
ASAP Start | Estimated 3-month assignment, potential to extend
***
About the Client
Our large NSW State Government client works with vulnerable communities to ensure they have access to affordable, quality housing.

Why Apply?

  • Gain Public Sector experience and skills that are pivotal to developing your career within Government
  • Rewarding role to give back to the community and make a difference

About the Role
They are currently seeking a professional and empathetic Client Service Officers to join their team in Maroubra. This is an estimated 3-month temporary assignment, with a potential to extend.


Reporting to the Manager, you will be required to provide a broad range of applicant, tenancy and property management services and advice to clients, advocates and other stakeholders.


Responsibilities

  • Deliver professional customer service
  • Answer enquiries, providing timely and accurate responses
  • Make an assessment based on the information provided to determine eligibility for Housing
  • Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs
  • Maintains call records, system entries and client/service databased in line with records management guidelines
  • Undertakes outbound calls to clients to facilitate the completion of specialised and adhoc projects including client wellbeing checks
  • Advocate and provide assistance to clients
  • Manage tenancies and support clients to maintain successful tenancies
  • Support tenancy and community participation initiatives to contribute to harmonious neighbourhoods and stronger communities
  • Investigate and action complaints relating to any breaches of the Residential Tenancies Agreement
  • Monitor property condition, facilitate maintenance where necessary to meet client needs
  • Conduct in home property inspections, educating tenants on their agreements and obligations
  • Provide administration support including correspondence processing and reporting to facilitate completion of contact centre's endorsed work
  • Manage client information to ensure confidentiality, accuracy and integrity

About You

  • Empathetic, supportive nature with proven experience working with clients with complex support requirements
  • Passionate and advocate for vulnerable clients
  • Impeccable communication skills, both verbal and written
  • Takes initiative with the ability to work autonomously
  • Superior organisational skills with the ability to multitask and prioritise conflicting deadlines
  • Strong computer literacy and proficiency with MS Office suite
***
Requirements:
  • Demonstrated Human Services Sector experience
  • Current Drivers Licence
  • Willingness to undergo a National Police Check
  • Fully COVID vaccinated or medically exempt
  • Ability to commence and commit to the duration of the assignment

About Alexander Appointments

How to Apply

Only suitable applicants will be contacted

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