9909 - Client Service Officer

4 weeks ago

Maroubra, Australia Indigeco Pty Ltd Full time

$31 per hour + super
- Maroubra Location
- 3 month contract with chance to extend

**The Client**:
***
This NSW Government department directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Their vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities. They collaborate with government, non-government and community partners to work with children, adults, families and communities to improve lives and realise potential, with a focus on breaking, rather than managing, disadvantage.

**The Role**:
There is a need of someone to undertake a broad range of applicant, tenancy and property management services and advice to clients, advocates and other stakeholders in a full time capacity for a 3 month period that may have potential for extension.

**Key Accountabilities**:

- Work directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies and procedures.
- Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.
- Manage tenancies and support clients to maintain successful tenancies.
- Support tenancy and community participation initiatives to contribute to harmonious neighborhoods and stronger communities.
- Manage client information to ensure confidentiality, accuracy and integrity.
- Monitor property condition and facilitate maintenance and minor modifications where necessary to meet client needs.
- A current NSW Driver License
- Have a minimum for 3 years’ experience working in the administration space
- Have a customer centric approach and ability to handle a client facing environment.
- Ability to work extensively and directly with clients with complex support needs in their home and in the field.
- Ability to plan and prioritize their own workload to meet deadlines in a demanding workplace.
- Managing conflicts and expectations of clients and their advocates in a human services environment.
- General awareness of issues within the NSW Community space

Applications received after the due date may be considered for similar roles.

**If this sounds like you, APPLY NOW**

**Natalia Saeck**

**Recruitment Specialist**

Indigeco acknowledges the Traditional Custodians of the country throughout Australia and recognises their connection to land, waters, and community. We pay our respects to our Indigenous brothers and sisters, their Culture, and to elders past, present & future.

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