Market Insights Analyst

4 days ago

North Ryde, Australia CSR Full time

At CSR, we're building a better future together.
We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

**About the role**:
Are you passionate about driving international sales and marketing success through meticulous market insights? We're seeking a skilled Market Insights Analyst to empower our team in achieving strategic goals. In this role, you'll play a pivotal part in supporting our efforts across market research, data analysis (costs, geography, industry trends), customer service, communications, business support, and sales generation. Your expertise will be instrumental in assisting with targeted lead generation and enhancing customer satisfaction initiatives using tactical information for the GAF team.
- Partner with General Manager GAF to support $700M-$800M in Aluminium sales each year
- Manage day to day customer enquiries such as product enquiries, pricing notices, trials, shipping parties, customer claims, ISO accreditation, MSDS requirements and Hazardous Substance reports.
- Data management and analysis of daily pricing on aluminium and alumina
- Prepare regular reports on Customer MJP premiums, alumina premiums, metal hedging and FX hedging.
- Validate and reconcile supplier invoices to facilitate timely payment processing, including initial SAP procedures and collaboration with Accounts Payable team to facilitate payments upon approval of purchase orders.
- Engage in Customer Insights & Experience activities by supporting ongoing customer insights and CX support programs and initiatives.
- Provide robust customer data support including defining customer segments, establishing business rules, extracting and analysing customer data, and delivering insightful reports.

**What you bring to the role**:

- Minimum 3-5 years' experience in customer insights, market research, or data analytics
- Bachelor's degree or post graduate qualifications in Marketing, Business, Statistics, Commerce, or a related field
- Advanced Excel skills, and desire to extend these skills.
- Strong analytical skills with the ability to interpret extensive data and turn it into actionable insights.
- Attention to detail and willingness to improve status quo.
- Strong written and verbal communication skills

What we offer
We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

- Attractive salary and benefits, including access to exclusive discounts and offers.
- Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- Care and wellbeing offer with access to an employee assistance program.
- Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

**How to Apply**:
**Welcome to the Aluminium Team**:
Part of the CSR Group, our Aluminium Business Unit has been established to oversee CSR's extensive interests in the aluminium sector. CSR owns 70% of Gove Aluminium Finance Limited (GAF), which in turn holds a significant stake of 36.05% in the Tomago aluminium smelter. Located near Newcastle in New South Wales, Tomago Aluminium is renowned as a premier manufacturer of aluminium products, producing a diverse range including extrusion billet, rolling slab, and aluminium ingot, with an impressive annual output approaching 585,000 tonnes.

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