Digital Support Analyst

1 week ago

North Ryde, Australia CSR Full time

CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.
Our purpose is ‘Building solutions for a better future'. We have a forward momentum and we're on our way to bigger, better and aspirational outcomes for our employees, customers and communities in which we operate.
Part of the CSR family, our Transformation, Technology and Digital Business Unit has been established to embrace the changing customer and market expectations in a new digital economy. We are currently embarking upon one of the biggest business transformations in the organisation's history, with a readiness for automation and digitisation strategy for our current and future business objectives.
We have an exciting new opportunity for a Digital Support Analyst to join our high performing Digital transformation team. This role is a business-critical position, supporting our Product Owners and other areas of the team, in the overall day-to-day operational running of CSR's digital landscape.
This is an excellent opportunity for Digital support Analyst, who is seeking a long-term career in Digital transformation.

**About the Role**:

- Provide 2nd level support for website and standard SAP commerce and related system requests in line with agreed governance processes and enterprise architecture principles and standards.
- Work in conjunction with Sitecore developer and business team on website improvements to CSR's managed websites
- Assist with front end website support including bugs, look and feel and more of Sitecore websites.
- Analyse and contribute to the design and delivery of improved end to end customer experiences, including PIM, DAM and Digital Tools products.
- Assist product owners in backlog grooming, playbacks, and demos with business and detailed story definition as well as in agile ceremonies.
- Customer Engagement (internally and externally) as required to resolve requests and issues.
- Support adhoc requests for data analytics and product insights

What you'll bring
- Graduate University or other Tertiary Degree in business / technology and / or equivalent experience
- Exposure to digital marketing and customer communications
- 1-2 years' experience in a technical business support role
- Proven analytical skills.
- Exposure to working with Confluence or Jira is high regarded.
- Strong customer focus, business engagement and communication skills
- A resourceful and curious approach to troubleshooting issues
- A passion for learning

**What we can offer in return**:

- Supportive and collaborative Digital team environment
- Hybrid working environment.
- High performing environment with extensive learning opportunities
- A well-established major Australian company with continuous growth
- Rewarding career development, with opportunities within and across our brands
- Base + 12% Super

**Culture**:
At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive.
We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.

**How to Apply**:
If this role sounds like you and you're ready for you next career move, APPLY TODAY

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