Housing Manager North Sydney

2 weeks ago


Sydney, Australia Be Recruitment Full time

Do you have previous Property Management experience?
- Interested in working for a purpose driven organsiation?
- Hybrid role available - WfH and in the local north Sydney office

A housing Manager opportunity is available in North Sydney. Ideally, you will have previous experience in tenancy management either in community, real estate, or government housing.

As Housing Manager, you will be the main point of contact for tenants in your portfolio. You will deliver excellent customer service with a team of dedicated colleagues, focused on improving lives through the delivery of quality housing services.

You will work in partnership with service providers and provide proactive tenancy management to sustain tenancies and improve communities with a strong customer focus.

**What is involved?**
- Delivering consistent and quality customer service to internal and external stakeholders
- Managing, responding to, and resolving tenant queries and concerns in a fast-paced, dynamic environment
- Managing tenant complaints and appeals for effective resolution
- Managing tribunal representation (NCAT)
- Conducting regular property inspections
- Referral of tenants to relevant support providers, as well as other Bridge Housing services, such as the tenant advisory group
- Managing individual financial targets, including maximising rent income, as well as reducing rental arrears, tenant debt, voids and vacancies, bonds and recharges
- Accurately recording all tenant information in Bridge housing's tenant management system

**What do I need to have?**
- Previous property management/tenancy management experience or community services
- Experience in driving a customer service culture, particularly with managing complex clients
- Excellent written and verbal communication skills
- Experience in working in a fast-paced, dynamic environment, whilst remaining client-focused
- Experience in managing compliance with policy and procedure
- Strong IT skills, including intermediate Microsoft Office skills (Word, Excel, Outlook)
- Experience and understanding of the support service sector, and demonstrated relationship-building skills
- Current NSW Driving License
- Up top date COVID-19 vaccination

**Even better if you have**:

- Knowledge of the Residential Tenancies Act 2020
- Experience in representation at the NSW Civil and Administrative Tribunal (NCAT)
- Knowledge and experience in using housing/tenancy management systems
- Ability to meet arrears, vacant, void, and budgetary KPI's
- A sound understanding of housing management, ideally in a social housing context will be highly regarded

**Salary and Classification**:
This role is classified as a Level 4 within the Social Community, Home Care, and Disability Services Industry Award 2010. The salary for the role is $81,590- $87,788 + Super + Salary Packaging.



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