Food and Beverage Outlet Supervisor I Novotel

2 weeks ago


Gold Coast, Australia AccorHotels Full time

**Working closely with our Food and Beverage leadership team, you will be responsible for supervising the day to day operations of our Outlets: including Blvd Café and Bar, in room dining and the Restaurant for buffet breakfast. Ensuring hospitable service, consistent quality and ultimately a seamless dining experience for all guests as well as**:

- Opening/ Closing the Restaurant / Blvd Café and Bar
- Providing guests a welcoming experience, creating repeat business
- Leading your team, coordinating breaks and providing on the job training for your team
- Cleaning and closing of outlets, including reconciliation of sales and banking
- Working alongside your diverse team and while motivating them to deliver the best guest experience, every day.
- Assisting with rostering, approving timesheets and team management
- Liaise with our guests and Chef/kitchen brigade to ensure the team are aware of specials/promotions and dietary requirements arranged.
- Complete accurate shift cash/charge balances and handovers are provided
- Correctly store and maintain control of outlet service equipment, correctly recording breakages and carry our regular stock takes.
- Maintaining a weekly cleaning schedule for the outlet to achieve the highest possible hygiene and cleaning standards in line with our HACAP and ALLSafe standards.
- Working in our Food and Beverage outlets when required.

**What we are looking for**:

- Previous experience working multiple outlets desirable but not essential
- Great leadership skills with experience training and supporting a large team
- A passion to create amazing guest experiences.
- Hold a current QLD RSA is essential
- A passion for coffee and a skilled barista
- A person with energy, drive, and a positive attitude that will be contagious to your colleagues to uphold service our Novotel brand and quality standards.
- Experience with financial objectives including stock control and rostering
- A good attention to details and sound Microsoft office skills for administration duties
- The ability to work a flexible roster, including mornings or nights, weekends and public holidays.

**Why work for Accor?**

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals plus uniforms and meals provided and you can take advantage of exclusive rates across Australia - from 30% off, starting from your first day

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.



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