CRM and Data Specialist

6 months ago

Regents Park, Australia Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) Full time

Location:
- NSW - Regents Park- Employment Type:
- Full-Time Permanent- Department:
- National Sales**About the Company**
Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia’s leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems. In a short 25 years the company has pushed the boundaries within the HVAC industry, winning multiple awards and accolades including being recognised by CHOICE®, as Australia’s Best Brand of Air Conditioner for six (6) years in a row. As the most independently awarded brand of Air Conditioners, they are the Experts in Air.

**About The Role**
We are looking for a Customer Relationship Management Trainer and Data specialist to join our Sales team
Our new CRM Trainer & Data Specialist will be responsible for conducting our company training and optimising our Customer Relationship Management system to enhance business operations, improve customer relations and drive sales and marketing strategies.

**What You’ll Do**:

- Provide training and support to end-users on CRM systems and best practices.
- Utilize CRM to develop and execute CRM strategies to achieve ROI and KPIs
- Analyse customer data and trends to gain insights and identify potential high value customer leads and opportunities for growth.
- Assist with targeted automated marketing campaigns and customer journeys that drive engagement and conversions throughout the customer lifecycle.
- Develop and maintain CRM-related reports, dashboards, and analytics to track performance and identify areas for improvement.
- Provide recommendations on industry best practices and trends and introduce processes to drive continuous improvement.
- Work closely with the marketing and sales teams to identify and improve the customer experience across all touchpoints.
- Develop and maintain customer loyalty programs that drive repeat purchases and improve customer retention and revenue.
- Support other business functions in analysis of business processes and trends and provide valuable insights for improvements and efficiencies.

**What You’ll Bring**:

- Full Australian working rights is essential.
- Minimum 3 years of experience as a CRM Specialist or similar CRM roles
- Strong customer data analytical skills with high proficiency in Microsoft Dynamics 365 Sales and CRM marketing automation tools.
- Ability to work with cross functional teams.
- Proven results in delivering growth through highly effective CRM initiatives and strategies.
- A data-driven mindset, focusing on leveraging insights and providing actionable insights and recommendations to improve customer experiences.
- Creative thinking and problem-solving abilities Strong communication and collaboration skills

**What we offer**:

- Competitive compensation package
- Learning and Development to help you gain some extra skills
- An additional day off for your wedding
- PerksPlus This provides employee discounts across 400 retailers in ANZ
- EAP Service provided
- Monthly office lunch

**Interested?**
Globally, Mitsubishi Heavy Industries is committed to EEO, Workplace Health & Safety, cultural diversity, and fair workplace practices globally and boasts a great work-life balance for all employees. We highly encourage you to get onboard and

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