Adviser Service Representative
2 months ago
Posted: 31/10/2024
Closing Date: 10/11/2024
**Job Type**: Contract
Location: Adelaide
Job Category: Banking and Financial Services,Call Centre and Customer Service,Insurance & Superannuation
**About CSC**
At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We’re proud to wear the government crest, and proud to serve those who serve our country.
Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through rich customer insights and world-leading investment strategies, we’re always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.
With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia**.**
**Your new role**
We are seeking dedicated individuals to join our team as Advisor Service Representatives (ASR) in a unique blended role that combines data entry within Salesforce and client-facing responsibilities. This position is crucial for enhancing operational efficiency and strengthening our engagement with External Financial Advisors (EFAs).
Your primary focus will be on a dedicated task force responsible for entering and managing practice data in Salesforce. In addition, you will receive comprehensive training to handle ASR duties, enabling you to address enquiries from EFAs regarding mutual client accounts and process Third-Party Authority (TPA) requests. This integration of data management and client interaction will not only enhance your skill set but also play a significant role in our team's success in delivering exceptional service.
**Key Responsibilities**
- **Data Entry and Management**: Accurately enter and maintain practice data in Salesforce, creating comprehensive profiles that facilitate better service delivery
- **Client Communication**: Address enquiries from EFAs regarding mutual client accounts and scheme information, ensuring clear and effective communication
- **Service Excellence**: Deliver exceptional customer service during inbound and outbound calls to EFA practices, ensuring accuracy and efficiency in all interactions
- **Collaboration**: Work closely with team members to escalate important queries from EFAs and share insights gained from data entry tasks to improve service delivery
- **Quality Assurance**: Maintain a focus on quality, following guidelines to protect members' personal and financial information while enhancing overall client satisfaction
**Desired Skills and Experience**:
**What you need to excel**
- Strong attention to detail and accuracy in data entry and documentation
- Previous experience in financial services or call centre environment, preferably in processing third-party authority requests or related functions highly regarded
- Proficient phone skills, with the ability to handle incoming calls from external financial advisers and internal stakeholders in a professional and courteous manner
- Proficient in multitasking, organisation, and providing exceptional customer service while accurately capturing data during telephone interactions with customers
- Exceptional administrative abilities, encompassing strong written communication and research skills to promptly address enquiries while conversing with customers over the phone
- Ability to learn quickly on new systems while processing new information and retaining key information
**Key information**:
- **Working hours**: Monday to Friday between 9:00 am - 5:30 pm, up to 38 hours per week (excluding public holidays and leave)
- **Working rights**: Must have full working rights in Australia for the duration of the contract with no restrictions
- **Hourly rate**: $37.00 per hour + superannuation
- **Employment type**: Randstad Contract
- **Contract length**: until 30 June 2025 with possible 12 month extension
- **Location**: Canberra (onsite/hybrid arrangement) or Interstate (100% work from home)
- **Training**: We will need your full-time commitment and attendance in training as this is crucial to your learning and success. Desired Skills and Experience
**What you’ll get in return**
- Training and development to ensure your success in the role
- Ability to work from home with flexible working arrangements
- Opportunities to gain the skills, experience, and development you need to enjoy a fulfilling career
- Career progression within the team and exposure to other functions within EFA
- Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel i
-
Specialist Adviser
6 months ago
Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full timeEL 2 - $141,563 - $164,475 per annum plus superannuation - Office of the Capacity Investment Scheme Division - Adelaide, SA,Brisbane, QLD,Cairns, QLD,Canberra, ACT,Darwin, NT,Hobart, TAS,Melbourne, VIC,Perth, WA **Who we are** The Office of the Capacity Investment Scheme Division in the Department of Climate Change, Energy, the Environment and Water...
-
Analyst/adviser
6 months ago
Greater Adelaide SA, Australia Santos Ltd Full time**About Us** Santos provides reliable, affordable energy for progress and seeks to provide lower carbon energy over time. Santos is a global energy company with operations across Australia, Papua New Guinea, Timor-Leste and the United States. At Santos, our goal is to be a global leader in the energy evolution to low-carbon fuels that help the world...
-
Communications Adviser
4 months ago
Greater Adelaide SA, Australia Hudson Australia Full timeOur client is seeking a Communications Adviser to develop and sustain trust between them and their customers. This role involves facilitating effective and timely communication to promote their services and key messages, thereby supporting the overall business strategy and its implementation across South Australia on a daily basis. In this role, you...
-
Media Adviser
4 months ago
Greater Adelaide SA, Australia Hudson Australia Full timeOur client is seeking a Media Adviser who will build and maintain the client's reputation by implementing an effective and timely media strategy that shares its story with its audiences, as well as providing issues management and communications advisory services. Reporting to the Media Relations Manager, in this role you will: - Develop positive news...
-
Adviser
1 month ago
Adelaide, Australia SA Government -DEPARTMENT FOR ENVIRONMENT AND WATER Full time**Department for Environment and Water** **Job reference**: 634516 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **About the Role**: The Adviser supports the Director, Water Infrastructure and Operations, in providing high level advice and analysis of information that flows through the Office of the...
-
People Adviser
1 month ago
Greater Adelaide SA, Australia Santos Ltd Full timeGreat opportunity for a developing HR professional - Gain generalist knowledge and expertise, leveraging a high calibre HR team - Adelaide CBD Head Office, 12 month opportunity **About Us** Santos provides reliable, affordable energy for progress and seeks to provide lower carbon energy over time. Santos is a global energy company with operations across...
-
Contingent Workforce Adviser
2 months ago
Greater Adelaide SA, Australia Santos Ltd Full timeGreat opportunity for a HR professional looking for a new challenge - Gain specialist knowledge and expertise in Contingent Labour Management - Adelaide CBD Head Office **About Us** Santos provides reliable, affordable energy for progress and seeks to provide lower carbon energy over time. Santos is a global energy company with operations across Australia,...
-
Customer Service Representative
3 weeks ago
Greater Adelaide SA, Australia Suncorp Group Full time**Customer Service Representative** **Adeliade** The start date for this role is Wednesday 15th January 2025. **Position Overview**: - **Job Title**: Customer Service Representative - **Brand**: Terri Scheer - **Start Date**: Wednesday 15th January 2025 - **Shift Pattern**: Monday - Friday - 37.5 hours per week - **Location**: 1 King William Street,...
-
Service Adviser
6 months ago
Adelaide, Australia Commercial Motor Vehicles Pty Ltd. Full timeAbout Lexus of Adelaide At Lexus of Adelaide, we are driven by our promise to deliver on our tag line of ‘experience amazing’ at every touch point within a customer’s journey with us. Our passion for exceeding expectations helps create desire for our brand. We have a close-knit service team that prides itself on being an effective team that works...
-
Mobile Home Loan Adviser
4 months ago
Greater Adelaide SA, Australia Heritage and People's Choice Full timeMobile Home Loan Adviser **About the role - permanent, full-time** The Mobile Home Loan Adviser's role is to develop real estate lending sales to achieve specified business targets. The role is accountable for the effective planning of new business activity to support the advice needs of new and existing members, development of external referral services...
-
Policy Adviser
4 months ago
Greater Adelaide SA, Australia Australia Red Cross Full time12 month contract role, Full time hours - Flexible location + hybrid working - Work for the world’s largest humanitarian organisation About Red Cross Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. About the role The External...
-
Customer Service Representative
6 months ago
Greater Adelaide SA, Australia SMAART Recruitment Full time$68K inc Super + loads of perks + career development opportunity - Great company culture and work environment | Supportive leadership - CBD location + WFH opportunities | Modern state of the art facilities We are proud to partner with a market leading Internet and phone services provider looking to grow their existing team with multiple Customer Support...
-
Membership Services Representative
2 months ago
Greater Adelaide SA, Australia Zap Fitness 247 Full timeJob Reference: - FLG/1828617- Posted on: - 30-Oct-2024- Application Close Date: - 29-Nov-2024**Zap Fitness 24/7** is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the...
-
Guest Service Representative
6 days ago
Greater Adelaide SA, Australia Stamford Hotels & Resorts Full time**Job No**: STAM20241912 **Location**: Adelaide Guest Service Representative **Location**: Glenelg, South Australia Join the Front Office Team at Stamford Grand Adelaide About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel...
-
Customer Service Representatives
3 months ago
Greater Adelaide SA, Australia Suncorp Group Full time**Position Overview**: - **Job Title**: Customer Service Representative - **Start Window**: Monday - Friday - 37.5 hours per week - **Location**: 1 King William Street, Adelaide - **Work Arrangement**: Hybrid role with mix of Work from Home and in Office, (post probation period) - **Salary**:$60,000 + 11.5% Super **The Company** We are an inbound Contact...
-
Customer Service Representative
6 months ago
Greater Adelaide SA, Australia Launch Recruitment Full timeGreat career opportunity - $36.30ph+ super - APPLY NOW! **ABOUT THE ROLE** Based in Bedford Park we have an opportunity for multiple Customer Service Representatives to join an inclusive and diverse team supporting customers experiencing financial hardship. This role will suit people who are passionate about helping people! **A DAY IN THE LIFE**: -...
-
Workplace Services Manager and Adviser Positions
7 months ago
Adelaide CBD, Australia Housing Industry Association (HIA) Full time**Workplace Services Manager and Adviser roles available**: - **Full-time and Part-time roles available**: - ** May be based in Sydney, Adelaide, Melbourne or Brisbane (Manager role in Melbourne)** HIA has been proudly representing the Australian housing industry for over seventy-five years. Our vision remains the same, to be an association that speaks...
-
Customer Service Representative
6 months ago
Greater Adelaide SA, Australia Boart Longyear Full timeBoart Longyear has been a leading provider of drilling products and services to the global minerals industry for over 130 years. As the industry’s only integrated drilling services and products provider, we combine engineering excellence, global manufacturing facilities and the most experienced drilling services group in the business. The primary purpose...
-
Customer Service Representative
6 months ago
Greater Adelaide SA, Australia Boart Longyear Full timeAdelaide, Australia - Reqid**: 14898BR** - Job Category**: Sales and Marketing** Boart Longyear has been a leading provider of drilling products and services to the global minerals industry for over 130 years. As the industry’s only integrated drilling services and products provider, we combine engineering excellence, global manufacturing facilities and...
-
Student Success Adviser
3 months ago
Greater Adelaide SA, Australia Endeavour Full timeCompetitive remuneration and hybrid setup - FREE UNLIMITED clinic consults & 15% off all clinic dispensary and retail products - Beautiful campuses all located conveniently to public transport Endeavour College of Natural Health is the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across...