Home Lending Executive

2 months ago

Melbourne, Australia Commonwealth Bank of Australia Full time

Home Lending Executive - Box Hill
- Please note, this is a full-time permanent position based at the Box Hill Branch
- Make the most of our industry leading home loan platform
- Receive a tailored coaching program to develop your skills & propel your career

**About the Role**
- You will be pro-active in building your portfolio base and actively manage your customers to ensure all needs are explored and the right solutions offered.
- You have a deep level of Home Lending experience and knowledge.

**More broadly, you will**:

- Draw from extensive experience in products, processes, policies and lending risk appetite to describe options and value propositions, answer questions and resolve objections effectively
- Develop a reputation for being a trusted advisor by guiding customers and business partners on the lending journey. Build advocates and focus on how CBA can deliver authentic and long terms relationships
- Embody our values, create followership and drive success with a team of passionate lenders
- Proactively research and utilise industry and customer network to enhance and share knowledge of Regulatory requirements and its impacts on the market, industry, customers and the Group
- Develop and maintain internal and external referral sources and effectively ask for business and coach others in how to ask for business through deeper and proactively customer and business partner relationship. Build own referral partner network externally.

**What will help you succeed?**
- Track record of delivering excellent customer service through a proven ability to establish and maintain effective and rewarding relationships.
- World class customer pipeline management skills
- Prior proven experience within a lending/sales environment
- Knowledge of retail lending with the ability to identify and anticipate customers' financial needs
- Demonstrated understanding of Home Lending products and the current national home lending legislation
- Ability to coach and upskill peers
- Advanced business and market acumen

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Advertising End Date: 10/10/2024

Job ID REQ220691

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