Client Service Officer

4 weeks ago

Sydney Western Suburbs, Australia Mission Australia Full time

2
- Permanent Full Time | 35 hours/week
- Location: Blacktown NSW 2148
- Salary: $77K + Super + Salary Packaging
- Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more

about us

and

our purpose


Your Opportunity

This role will respond to queries, provide accurate and relevant information to Mission Australia Clients and members of the public. This role will also manage central administrative functions of the organization under the guidance of the Customer Experience Manager.

Your Key Responsibilities:

- Deliver high quality and dedicated customer service to all stakeholders of Mission Australia with a focus on professionalism, respect and empathy.
- Respond to enquiries efficiently, manage client expectations and escalate more complex issues to a supervisor when necessary
- Cultivate positive working relationships with clients, tenants and both internal and external stakeholders
- Maintain client records accurately within CRM systems, Asset Management Systems and Data Management Systems
- Perform all central administrative tasks thoroughly, accurately and efficiently
- Deliver high quality experience for the caller using trauma informed language and techniques to defuse highlighted callers
- Participate in discussions to develop responses to tenant feedback and actively engage the tenants to participate in Mission Australia Housing and Community Programs

Requirements of Success
- Demonstrated experience in a high volume fast paced customer service role
- Understanding of social housing is desirable
- Proficient in MS-Office products - Word, Excel, Outlook etc
- Demonstrable skills in administrative process and data management
- Excellent written and oral communication and problem solving skills

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people and child-safe certificate.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We’re committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a

career with Mission Australia



Your benefits
- Rewarding work - every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax (details via
- AccessPay)
- Generous discounts with health insurance and major retailers
- Free external, confidential counselling and access to
- chaplaincy support

How to apply

To be considered for this opportunity, please click ‘Apply’. Send your cover letter which highlights the experience in face paced contact center environment.

As a committed

Circle Back Initiative

For further information regarding working with us, visit

Working for Mission Australia.

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