Service Confirmation Officer

3 weeks ago

Sydney Western Suburbs, Australia Hudson Australia Full time

Hudson are seeking **Service Confirmation Officers** to join a leading not-for-profit organisation on a **permanent** basis, based in **Campbelltown, NSW**. Attractive salary package with hybrid working arrangements.

**About the role**:

- Permanent, Full-time employment
- Hybrid working from home and office
- Office located in Campbelltown, NSW
- $70,000-$75,000 per annum + Super

The Service Confirmation Officer will be responsible for confirming services for carers accessing support provided by client across NSW and QLD service areas. The objective of the role is to liaise with carers over the phone to confirm the implementation of services, create the financial packages of the carers for funded supports and reconcile invoices for delivered services.

Reporting to Team Leader, working under limited direction, this role will involve:

- Supporting carers with a high level of customer service ensuring carers are listened to with patience and non-judgement
- Provide confirmation of services to carers and adhere to the Carer Support Framework
- Create and manage carer financial packages to support the implementation and delivery of services
- Ensuring the service approach incorporates the following service principles: Carer Focused, Practical and Flexible, Inclusive
- Providing a quality service which carers will find welcoming and inclusive
- Develop support relationships with carers which are positive and are built on company values
- This position is responsible for effectively and efficiently screening referrals, booking confirmation and invoice reconciliation and payment.
- Ensuring that all relevant information is correct, current and available in order to progress to the distribution of service

**Position requirements**:
To be successful in this role you will need to demonstrate the following:

- Strong focus on excellent customer service
- Data entry and record keeping
- Communication skills (written and verbal)
- An understanding and demonstrated commitment to social inclusion and diversity Contact Centre experience
- Thorough understanding of the caring role and evidence based, best practice carer supports that enable carers to sustain in their caring role and enhance their own wellbeing and identity
- Demonstrated knowledge of caring roles and the impact on carers health and wellbeing to determine support requirements
- Experience in coordinating responsive individualized support to individuals, families, young people, and children with caring roles

**Interested? Make sure to apply

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