Duty Manager

3 months ago

Wentworthville, Australia WENTWORTHVILLE LEAGUES CLUB LTD Full time

**Wenty Leagues** prides itself for creating a Home Away from Home for our community. We are an award winning, Top 5 Club in NSW, with a membership base of over 70000 members. Wenty Leagues has a rich 60+ year history within the Wentworthville area and are proud of its strong commitment to our community.

To have a sneak peak at what we are all about, head to our Instagram page - **Wenty_fam**

**The Benefits**:
**As a Wenty Leader you will have access to**:

- A competitive remuneration package **- we look after our team; therefore our salary is above market rates**:

- Meal benefits - weekly meal allowance to spend in the Club during your shifts
- Our Reward and Recognition Program, which includes access to discounts at a large range of retailers
- Ongoing training and development - we are committed to developing you
- Long term career opportunities - career pathways waiting for you
- A supportive, down to earth and experienced Executive Team

**About the Role**:
We are currently seeking a passionate Leader who is looking to take the next step in their career to fill our vacancy of **Duty Manager / Gaming Supervisor**. This **dual role **is unique and exciting as you will be overseeing the day-to-day operations of our large Gaming floor with 500+ machines one day, then managing the entire Club the next (and it is a big venue)

With additional opportunity for further training with our Gaming Management Development Course, this role will give you the perfect opportunity to be a versatile and a well-rounded Leader of our venue.

Worried you don’t have enough experience? Don’t let this put you off. We are looking for a natural leader with an operational instinct who is honest, hardworking and is passionate about people.

This is a frontline management role where you will lead our overall customer experience and manage staff behaviours and performance. This role involves working variable shifts including weekdays and nights, weekends, and public holidays. **But don’t worry, your salary will make up for it**

**About You**:
**As a Wenty Leader some of your responsibilities include**:

- Leading from the front, ensuring your team understand what it takes to provide exceptional hospitality each shift
- Monitor and enforce RSA, RCG and Club Compliance obligations, including the newly introduced Responsible Gambling Officer requirements
- Be responsible for the overall day to day operations throughout the Club
- Coordinate, motivate and mentor our staff members
- Report incidents and complete end of shift reports
- Be responsible for providing first aid to team members and customers
- Undertake Fire Warden responsibilities
- Liaise with our Security team on a shift-to-shift basis
- Manage and resolve customer complaints
- Conduct staff briefings on a shift-to-shift basis
- Ensure we are maintaining a high level of employee and customer engagement

**To be a Wenty Leader you will require**:

- Fantastic leadership skills
- A keen eye for detail
- A passion for the Hospitality industry
- An ability to build rapport with team members and customers
- Previous leadership experience in ANY related field
- The ability to hold yourself accountable
- 24/7 availability to work a variety of shifts
- Second to none problem solving skills
- Advanced computer skills
- Excellent verbal and written communication skills
- Compliance and reporting experience
- A current RSA and RCG competency card
- Senior First Aid certification (preferred but not essential)

**If you want variety, like to be challenged or are working in a similar role and looking for the opportunity to develop your leadership and operational skills in a larger venue, then APPLY NOW**

We build the excitement, you build a career. Come join our Wenty Family today

Wenty Leagues Club are recruiting for this role independently. Please contact the Club for any further enquiries.

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