Duty Manager

6 months ago

Wentworthville, Australia WENTWORTHVILLE LEAGUES CLUB LTD Full time

**Wenty Leagues** prides itself for creating a Home Away from Home for our Community. We are an award winning, Top 5 Club in NSW. Wenty Leagues is proud of its rich 60+ year history within the Wentworthville area and proud of its strong commitment to our community and membership base of over 70,000.

To have a sneak peak at what we are all about, head to our Instagram page - **Wenty_fam**

**The Benefits**:
**As a Wenty Leader you will have access to**:

- A competitive remuneration package **- we look after our team; therefore our salary is above market rates**:

- Meal benefits - weekly meal allowance to spend in the Club during your shifts
- Our Reward and Recognition Program, which includes access to discounts at a large range of retailers
- Ongoing training and development - we are committed to developing you
- Long term career opportunities - career pathways waiting for you
- A supportive, down to earth and experienced Executive Team

**About the Role**

We are currently seeking a natural born leader with an operational instinct who is honest, hardworking and is passionate about people and customer service to join our Duty Manager team.

Being part of a collaborative business, you will be responsible for the day-to-day operations of the Club while supervising, motivating, developing, and coordinating employees and our contractor security team. An inspirational approach focusing on Exceptional Hospitality and the ability to mentor, guide and develop our up-and-coming Club Supervisor team is vital to this position.

This frontline management role will give you the perfect opportunity to be a versatile and a well-rounded Leader of our venue while overseeing the Club’s multiple bars and dining areas and a gaming floor of over 500 machines.

This role involves working variable shifts including weekdays and nights, weekends, and public holidays. **But don’t worry, your salary will make up for it**

**About You**:
**As a Wenty Leader some of your responsibilities include**:

- Leading from the front, ensuring your team understand what it takes to provide exceptional hospitality each shift
- Monitor and enforce RSA, RCG and Club Compliance obligations
- Be responsible for the overall day to day operations throughout the Club
- Coordinate, motivate and mentor our staff members
- Report incidents and complete end of shift reports
- Be responsible for providing first aid to team members and customers
- Undertake Warden responsibilities
- Liaise with our Security team on a shift-to-shift basis
- Manage and resolve customer complaints
- Conduct staff briefings on a shift-to-shift basis
- Ensure we are maintaining a high level of employee and customer engagement

**To be a Wenty Leader you will require**:

- Fantastic leadership skills
- A keen eye for detail
- A passion for the Hospitality industry
- An ability to build rapport with team members and customers
- Previous leadership experience in ANY related field
- Hold yourself accountable
- Be able to work a variety of shifts i.e. have 24/7 availability
- Second to none problem solving skills
- Advanced computer skills
- Excellent verbal and written communication skills
- Compliance and reporting experience
- A current RSA and RCG competency card
- Senior First Aid certification

**If you like the idea of being challenged and the opportunity to develop your leadership and operational skills then APPLY NOW**

We build the excitement, and you build a career. Come join our Wenty Family today

Wenty Leagues Club are recruiting for this role independently. Please contact the Club for any further enquiries.

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