Account Manager

2 weeks ago

Melbourne, Australia Team Global Express Full time

About Us

Team Global Express is an Australian owned logistics business driving more sustainable transport solutions for our customers. Built on a 130-year-old history, our innovative thinking, assets, and capabilities support national interests, helping businesses operate efficiently. Our dynamic teams deliver across an expansive road, rail, air, and sea network, providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

Team Global Express is led by Christine Holgate, Group CEO, and backed by Allegro Funds, Australia’s most awarded transformation and turnaround private equity firm.

About the Role

Primary Duties & Responsibilities:

- Establish a call cycle in order to optimise customer service and maintain appropriate customer contact levels
- Prepare quarterly sales plans for all customers in the portfolio for management review
- Maintain the profile of all customers within the portfolio into our CRM
- Review, integrity check and ensure all revenue, rates, cost modelling, billing details and contractual arrangements are in system and valid.
- Maintain a new business pipeline to ensure any loss revenue is quickly replaced.
- Undertake complete customer profitability modelling to ensure that each customer is meeting appropriate profitability benchmarks.
- Manage each customer in accordance with the annual rate review and ensure each customer is approached in accordance with their rate expiry date for the predetermined increase.
- Conduct research in order to gain a full understanding of each customer’s business, and also on their customers’ business and introduce other TGE services to strengthen and foster the relationship.
- Provide monthly KPI reports to customers where agreed.
- Foster and maintain strong working relationships with management, operational staff and drivers.
- Establish competitor/market information profile and report market activities to management.

About You

You are someone who possesses strong communication, interpersonal, and relationship building skills. As a proactive and driven individual you are able to effectively manage and maintain relationships with clients and respond timely to their needs. Along with this, you work well under pressure and thrive in identifying new opportunities to expand the business. Your strong sales and influencing skills along with your ability to communicate with all levels of stakeholders will see you succeed in this role.

Qualifications & Experience:

- Ability to establish rapport and build business relationships across multiple layers within each customer.
- High level consultative selling and negotiation skills.
- Highly effective written and verbal communication skills.
- Broad business and commercial experience and knowledge.
- Organisation and time management skills, and the ability to meet deadlines.
- Strong process and product knowledge of our business or the ability to learn.
- High level presentation skills.
- Budget management capabilities.
- Strong analytical and numerical ability and comprehension.
- Attention to detail.
- Strong self-management, discipline & confidentiality
- Adaptability to new incoming products and services
- Customer centric approach to everything you do

Additional Information

Team Global Express is committed to a culture of care for the health, safety, and wellbeing of our people. Importantly, you'll receive:

- Wellbeing services and mental health support
- Up to 14 weeks paid primary carer’s parental leave
- Superannuation for unpaid parental leave up to 12 months, and for up to 6 months for circumstances of extended care
- Discounts on products and services with corporate partners

Team Global Express acknowledge the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

About - Team Global Express

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