Night Manager
3 weeks ago
And, yes, before you read on, we do have the world's best discounted Team Member Accommodation Program - Gohilton Interested - now read on
As a Night Manager you'll be the first point of contact for any queries and the overall operation of the hotel in the wee hours of the morning
**What will I be doing?**
The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of our other managers, including but not limited to the following:
- Being visible in the hotel lobby and other public areas
- Representing the General Manager and other Senior Managers in their absence
- Maintaining current knowledge of all security and emergency procedures and manage the instigation of those procedures should the need arise
- Handling any management issues or emergencies that arise, recording them as required, and implementing the necessary actions to bring them to a reasonable resolution
- Ensuring that all Guest complaints are managed promptly and completely
- Supporting the Night Audit with all Front Desk and accounting related duties
- Producing nightly reports, as required
- Informing other departments of Guest special requests, including early/late departures and room changes
- Maintaining awareness of all hotel areas
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