Reservations Coordinator-full Time

2 weeks ago

Melbourne, Australia Lancemore Hotel Group Full time

**Located In the heart of the East End Theatre District, Melbourne CBD**:

- ** Full time opportunity available**:

- ** Access to exclusive employee benefit program**:

- **Easily accessible, **and discounted parking options available.**

Lancemore Crossley St. is seeking a Reservations Coordinator to join our amazing Front Office Team, delivering genuine hospitality and a boutique experience to our guests.

**ABOUT THE ROLE**:
**Reservation Management**:

- Maintain accurate records of reservations, including guest details, special requests, and preferences.
- Monitor reservation systems to ensure availability and accuracy of bookings.
- Coordinate with other departments to fulfill special requests and ensure guest satisfaction.

**Group Booking Management**:

- Coordinate with group organizers to understand their requirements, including room blocks, meeting spaces, catering, and special requests.

**Customer Service**:

- Respond promptly and professionally to inquiries from clients regarding reservations, availability, and accommodation options.
- Provide information about amenities, services, and policies to guests.
- Handle guest complaints and resolve issues in a timely and efficient manner.

**Communication and Coordination**:

- Liaise with various departments, including Housekeeping, Front Desk, and management, to coordinate reservations and ensure seamless guest experiences.
- Communicate effectively with guests to confirm reservations, provide directions, and offer assistance as needed.
- Collaborate with the Sales and Marketing team to promote special offers and packages to potential guests.

**Administrative Tasks**:

- Maintain organized reservation files and databases.
- Generate reports on reservation trends, occupancy rates, and revenue projections.
- Assist in the development and implementation of reservation policies and procedures.
- Process payments, deposits, and cancellations according to established guidelines.

**ABOUT YOU**:

- Previous experience in a similar role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Customer-focused attitude with a commitment to providing exceptional service.
- Flexibility to work evenings, weekends, and holidays as required.

**ABOUT US**:
**Lancemore Crossley St.**

Beautifully positioned in a coveted laneway location, at the Paris end of Bourke Street, Lancemore Crossley St. embodies everything there is to love about Melbourne - grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 112 curated suites, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.

**The Lancemore Group**

Founded in 1986, **The Lancemore Hotel Group** stands as a prominent Australian boutique lifestyle brand. A pioneer in Boutique Hotels and conference/event facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.
- Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- Our commitment lies in continuous growth, consistently seeking ways to improve every aspect.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Please Note: Only applicants with valid working rights in Australia & National Police
Check will be considered for this position.

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

Follow us on LinkedIn

Job Reference Code: RC032024

‘#S-DNI’

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