Data Centre Technician

3 weeks ago

Sydney, Australia Datacom Full time

Our purpose
Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles. Our policy is to promote from within, enabling opportunities for advancing your career.
About the Role
The role is based at our Huntingwood Drive, Sydney Data Centre and involves a rotating shift pattern with night and day shift work.
The 24x7 Data Centre Technician performs a large number of remote hands and first level support tasks including installation of customer equipment, cables, and cabling infrastructure.
We will train you to undertake scheduled and ad hoc tasks set out by the 24x7 Operations Manager and work alongside a team of site leads and operators to provide the highest standards in operational deliverables.
About you
- Flexibility to work a rotating shift pattern (day and night shift).
- Strong communication and interpersonal skills.
- Confidence to work alone and in a small team.
- Able to trouble shoot customer and technical issues
- Able to remain calm under pressure
- Comfortable to work at heights (up to 4m)
- Able to complete repeatable processes in a timely and accurate manner
- Previous IT experience is preferred but not required for this role.

Role Responsibilities
- Complete and contribute to the Data Centre training programme.
- Ensure all batch processing deadlines and requirements are met.
- Assisting customers with enquiries and troubleshooting issues.
- Ensure health and safety requirements are adhered to.
- Identifying and recording all hardware faults and escalating to relevant parties.
- Provide escort for customers and engineers in the Data Centre.
- Installation and/or management of Data Centre infrastructure including power systems, IT and telecommunications equipment, cabling and server racks.
- Ensure adherence to (and documentation of) existing and new standards relating to customer change.
- Completion of all operational tasks assigned to you in a timely manner and communication of status.
- Perform media management operations - loading/unloading and off-siting of tape storage.
- Logging incidents and escalating as required.
- Ensure all Datacom security objectives are strictly adhered to.
- Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working.

Please note to meet our security requirements applicants must have the legal right to work in Australia.
Why you want to join us

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