Application Support Analyst

3 weeks ago

Adelaide CBD, Australia INX Software Full time

Highly supportive team
- Hybrid or fully remote working options
- Lots of career opportunities within a global tech company

**About INX Software**

You spend a lot of time at work so feeling valued and having fun is a big part of life at INX Software. We work hard on our culture and are always looking for passionate and talented people to contribute to it.

As a globally trusted leader in fully integrated workplace health, safety and environment solutions, we provide cloud-based software and mobile-capable solutions across high-risk and complex operations including mining, utilities, oil & gas, and government sectors.

Our global team of industry experts helps complex operations manage risk, achieve compliance and enhance operational efficiencies. Focusing on workforce mobilisation and travel logistics, workplace health and safety, environmental and statutory compliance, and training and competency management we aim to increase productivity and simplify processes.

We offer everything from competitive remuneration and amazing development opportunities, through to a flexible, supportive, and dynamic working environment.

**A little about the role**

We are currently looking for a Application Support Analyst to join our expanding global business.

As Application Support Analyst, you will be working as part of the Customer Support team assisting our clients with their technical queries.

Being able to drive client satisfaction, work with the multiple teams and manage your time effectively, will be a key part of this role.

In this role you will:

- Get to know the INX products inside out.
- Have a great understanding of Technology, so much so a tertiary qualification in this area would be extremely advantageous.
- Provide level 1 support to INX customers.
- Ensure that all support tickets are logged, managed, and resolved effectively.
- Engage and collaborate with internal teams to resolve support tickets.
- Work between the hours of 7am - 5pm (7.6 hours a day).

**A little about you**

We're looking for somebody that is positive, enthusiastic, and with a customer centric attitude. You will have excellent written and oral communication skills, with a natural analytical approach to problem-solving.

You will need to be:

- A positive and solutions-focused person.
- Highly organised with good time management skills and the ability to multitask.
- Able to prioritise workloads and meet deadlines.

**Next Steps**

Our supportive and ambitious Leadership team is open to new fresh ideas so don’t be shy, get on and apply

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