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L1 Service Desk Agent
3 weeks ago
Immediate start
- Full time hours
- Entry level opportunity
**Investment NSW **is looking for an enthusiastic
**IT Helpdesk Officer **to work on contractual ongoing basis. This position will be the first point of contact for all troubleshooting issues and IT support.
**Location**:office is based at Sydney CBD and Wynyard, and both are public transport friendly. This opportunity has minimum work from home flexibility.
**Pay rate**: $27-$28 per hour plus super.
**Key accountabilities include**:
- Provide support to internal stakeholders.
- Responding to support requests and ensuring helpdesk tickets are logged and resolved in a timely manner.
- Ensuring incident and problem management processes and procedures are adhered to.
- Provide 1st & 2nd level Application support for the ERP System.
- Provide support with exceptional phone manner and strong customer service skills.
**Required Skills and Experience**:
- Prior experience in a IT support role essential - Level 1
- Experience working in Windows 7/10 Environment
- Excellent verbal communication skills in providing instructions, advising and consulting with customers.
- Proficiency in documenting technical investigation and outcomes accurately and concisely.
- Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.
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