Guest Service Agent

2 weeks ago

Sydney, Australia Capella Hotel Group Full time

Sydney, NSW, AUS
per hour
Hourly
Full Time

About Capella Hotels and Resorts.

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

Guest Service Agent - Front Desk (Full-time)

The Guest Service Agent - Front Desk is responsible for extending a warm arrival welcome and fond farewell to all guests. The individual will ensure payment information and billing setup is established correctly. The individual assists in providing room orientations and assists guests during their stay.

Greet and welcome all guests to the hotel in a warm, professional and friendly manner. Open doors, assist guests/visitors entering, and leaving property.
Ensure guests are greeted in the lobby with a warm professional friendly manner and anticipate their needs by offering assistance before being asked.
Provide efficient luggage storage, retrieval of parcels and other objects for guests and ensure accurate inventory of items on loan, and all items are collected in time or before check-out.
Perform currency exchange for in-house guest in line with established procedure
Receive cash payments and process paid-outs in line with established procedure
Be knowledgeable of the hotel's offerings, special events or promotions to provide most up-to-date information and accurate information to guests.
Be the champion of the local city's culture and heritage by providing recommendations and directions to dining, tourist attractions and any local destinations.

Talent Profile

Personable character with a passion to build strong guest relations
Experiences in similar role at luxury hotels/resort or commercial facilities
Good command of written and spoken English
Valid working rights in Australia

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