Help Desk Support
4 weeks ago
$38 - $43 per hour
- Great customer service skills
- Passionaite IT individual
**Your responsibilities will include**:
- Provide immediate assistance to academic and professional staff, students and external stakeholders via multiple support channels (e.g. phone, portal, webchat) for any incidents or requests reported to the Service Centre
- Efficient and accurate ticket management for all jobs assigned to you or received directly from a customer. This includes initial diagnosis, classification, prioritization and action of all support tickets you encounter
**Requirements**:
- A relevant qualification or subsequent relevant experience within the IT field.
- Knowledge of ITIL framework
- Great customer service
- Comfortable dealing with level 1 IT issues, great stakeholder engagement
- Passionate individual looking to kick start their career in IT
**full working rights
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