Client Partner

5 months ago

Clifton Hill, Australia Inlight Full time

Here at Inlight, we’re a digital product agency leveraging strategy, design and technology to solve complex and interesting business challenges. We're passionate about working alongside our clients and create well considered digital products & experiences that deliver maximum impact for our clients and their users.

Inlight’s digital **Client Partner** will be the engine room behind the key pillars of _Inlight’s Client Experience_. This role will help deliver great client experience through driving strong relationships with our key customers, drive opportunities to grow existing accounts, strategically influencing our clients and our team, work with our business development team and help our team deliver quality work.

Our frameworks and activities support and foster creative thinking, but are lean and flexible enough they don’t slow us down or make us jump through hoops. We’re strong believers that our people, not technology, produce the best outcomes. You'll join forces with 40+ friendly Inlighters who work flexibly between home and our brand new office in Clifton Hill, purpose built with hybrid work being central to its design.

**Key responsibilities**
- Strategically manage client relationships, articulating a clear and actionable strategy that meets objectives and ensuring cross-functional teams are aligned on client business priorities, objectives and expectations,
- Actively search for growth opportunities on existing client accounts, including working with and supporting internal team members to formulate account plans, strategies and uncover new opportunities,
- Develop a thorough understanding of our clients’ business objectives and recommend solutions that meet or exceed client expectations, providing leadership, strategic advice and support for our clients,
- Managing account relationships and account activity,
- Enhance our capability in the areas of account management and provide ongoing strategic & commercial direction for team members in managing and growing their client relationships and in delivering excellence on all projects,
- Work with the team to effectively transition sales into the client services & production team.
- Build a detailed understanding of the team’s production processes and support and explain production estimates, schedules and internal processes,
- Working alongside the Delivery team to get projects out the door on time, on budget and achieves the expected results for the client.

**Your skills and experience**
- Experience building and managing trusted partnerships with senior stakeholders,
- A proven track record in driving growth of existing client accounts and supporting new business development,
- Exceptional communication and negotiation skills and the ability to manage project scope and changes,
- Strong commercial acumen, with the ability to translate broad business and marketing goals into clear objectives, requirements and outcomes for digital,
- A solid understanding of digital,
- At least 4 years' experience in a similar role,
- A Marketing, Commercial or relevant degree,
- Good judgement and the ability to identify and mitigate risk,
- Excellent time management skills and can demonstrate a planned and organised approach to projects.

**You’re someone who**
- Knows when to take initiative and can work autonomously,
- Can think about the big picture while also crafting the finer details,
- Is excited by providing our clients with a client experience that is exceptional,
- Is a good listener and able to handle delicate issues with clients,
- Is able to inspire people at all levels to achieve results. Works well with all other areas of the business. Knows when to push, and when to pull back,
- Is calm under pressure and can lead and reassure others,
- Quick to learn and curious about exploring new ways of doing things, new technologies and solutions,
- Has a collaborative approach and the ability to motivate and achieve outcomes through others,
- Has enthusiasm and passion for digital,
- Is excited by the complexity of working on a variety of different accounts at the same time.

**Why work at Inlight?**
- The ability to have a broad and significant impact in a growing and proudly independent business,
- Work on complex and interesting projects that create genuine value for the people who use them,
- Plenty of responsibility of projects,
- Remote first & flexible working within a supportive, awesome and friendly team,
- Growth & Learning focussed environment with clear progression pathways and support,
- Our team’s learning is important to us. You will get access to a $1,000 annual learning fund,
- You’ll get your own MacBook and will be surrounded by all the modern and latest tech,
- Since we are a remote friendly workplace, we offer a $1,000 stipend to spend on your home setup,
- Wellbeing days to support mental health

Diversity in all forms is embraced and encouraged in our team. We are an equal opportunity employer and believe that w

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