Client Safeguarding Practitioner

6 months ago

Cannon Hill, Australia Endeavour Foundation Full time

Endeavour Foundation is one of Australia’s largest employers of people living with disability and one of the largest providers supporting people with disability to live their best life. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. **_Our purpose is simple - make possibility a reality._**

**About The Role**

Our Home & Community services support people living with a disability who want to live independently by providing flexible living arrangements and tailoring supports to match the client’s and family/ carer’s needs. We also support people with a disability to develop skills and experience within a community environment by matching supports to individuals and providing a range of programs that enable the achievement of personal goals and outcomes. Our Work services are passionate about providing meaningful employment pathways for people with disability. As an established disability employment provider we have a range of work and training options designed to help our clients reach their career goals.

Reporting into the Client Safeguarding Manager you will coordinate the client incident management process and the identification of continuous improvement and learning initiatives related to Safeguarding of our clients. Our Client Safeguarding Practitioner manages investigations into significant incidents that impact our clients, makes recommendations for practice improvement, supports relevant complex case management and the feedback management process. In this role you will work collaboratively with clients, guardians, service delivery and the organisation more broadly to safeguard and improve outcomes for the people we support, in alignment with Endeavour Foundation’s mission, purpose and values and deliver on its strategic and operation objectives.

Duties include:

- Advocate for contemporary best practice policies and processes to manage incident investigations and client safeguarding by identifying the contributing factors and root causes of client harm to plan and progress improvements to service delivery.
- Continuously reviewing practices and identify, develop and propose improvements that will create efficiencies through streamlining, proposing and implementing new processes and practices to support the journey to Zero Harm and Zero Tolerance.
- Monitor and analyse client safeguarding data across the organisation, identifying key organisational risks, trends and areas for improvement.
- Partner with Service Delivery leaders to educate and influence the relevance of client safeguarding in day-to-day operations.
- Investigate critical and serious incidents using a person-centred human rights framework - including risk assessment, key stakeholder engagement, task delegation and escalation management.

**About You**
- Demonstrated experience working within provider systems and procedures to ensure safety of people with a disability or vulnerable people.
- Experience in planning and conducting investigations and/or complex assessment involving vulnerable clients.
- Experience in using data to analyse information and develop concise reports within required timeframes.
- Experience in managing complaints and other feedback processes.
- Excellent communication skills, including verbal, documentation and reporting.
- Tertiary qualification in Health, Allied Health, Social or Behavioural Science or equivalent.
- Certificate IV in Investigations and Lead Investigator Training or demonstrated experience in completing investigations and assessments of complex client safety matters, is highly desirable.

***

**Benefits and Perks**
- Package up to **$15,900 **of your annual salary tax free, and additional **$2,650 **for meal and entertainment expenses.
- Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs.
- Discounts on Corporate Private Health Insurances, Select Kia Vehicles, Solar Packages (QLD only) and appliances.
- Supportive Induction and Learning Opportunities
- Employee Assistance Program.
- Reward and Recognition Program.

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