Digital Journey Specialist

2 weeks ago

Sydney, Australia Insurance Australia Group LTD Full time

Digital Journey Specialist

Make a difference as a **Digital Journey Specialist**

Join the largest insurnace group in Australia and New Zealand.

**Your role**

We are looking for a Digital Journey Specialist to join the Direct Insurance Australia (DIA) Digital Experience and Delivery team.

For your role to make a difference, you will manage prioritisation and backlog and be the conduit between the teams across Product and Technology Delivery. You will review analytics, customer feedback, industry trends, emerging technology and business led improvement ideas to provide input into the generation and prioritisation of digital initiatives.

You will define the feature set of assigned initiatives, working with your engineering lead and key stakeholders, and prioritise the backlog to maximise customer and business benefit with an emphasis on hard data driven evidence. You will also have the opportunity to develop your capabilities and skills so that they can be utilised more broadly within Technology and IAG.

**About You**
- Strong data focus and experience in data driven decision making
- Ability to effectively engage, customer focus, influence, and manage expectations
- Demonstrated ability to collaborate, to contribute and create effective teamwork across organisational boundaries
- A strong work ethic, drives results and a desire to go the extra mile, and ability to work to demanding and rapid timelines
- Experience as an Agile Product Owner on customer facing digital products, digital only or technology-based companies
- A current product owner, certification CSPO or equivalent

Applications close **Wednesday 3 April 2024 at 23:59pm AEDT.**

**ABOUT US**

IAG is the largest general insurance group in Australia and New Zealand. We're also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.

You'll know our brands - NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we're ready for you.

**All this shows up in what we offer**:

- An AWEI Awarded business
- Grow your financial future with 13% superannuation as standard
- Access up to 50% off personal insurance, including home and motor insurance
- Keep your skills current and accredited with the IAG Academy portal
- A certified Family Inclusive Workplace

Learn more about who IAG is here.

Job ID 42444

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