Digital Journey Optimisation Manager

3 weeks ago

Sydney, Australia Commonwealth Bank Full time

**You are an optimisation specialist with a passion for usability and conversion drivers**:

- **Our team is committed to providing the best digital experience for our customers**:

- **Through collaboration we can deliver the best customer experience across our digital platforms**:

- **We are currently hiring Digital Journey Optimisation Managers across multiple domains**

**Do work that matters**
As a Digital Journey Optimisation Manager you will use your digital experience to identify breakpoints in our processes and the customer experience and drive solutions to drive the right business and customer outcomes. You will be responsible for taking a holistic view of the app and NetBank platforms, and creating digital journeys that ensure the success of the various initiatives that are launching, such as Money Plan, For You and Accounts Messaging.

You will partner with project teams and the wider Digital Optimisation community to integrate, pilot and scale new digital messaging capabilities. You will also be responsible for day-to-day execution and delivery of real-time behavioural targeting and personalisation initiatives across the CommBank app and NetBank. These could be promoting financial wellbeing initiatives, new app features, self-service capabilities and other experiences that help make our app the #1 choice for all Australians.

**See yourself in our team**

**On any given week you will
**End-to-end delivery **of key digital campaigns, including A/B testing and Personalised messaging, from ideation to execution and measurements, using Adobe Test & Target, Audience Manager, and Adobe Analytics. Work closely with key stakeholders to define, develop and build digital messaging experiences to ensure the success of the CommBank app’s features and capabilities **Identify and drive key **strategic initiatives **where digital capabilities can drive substantial business and customer outcomes, and cross-channel support is required **Role model personalisation **to demonstrate the effectiveness of personalised experiences in Digital channels **Support project delivery of new app features and messaging locations **by using data to inform priorities; as well as ensuring ongoing reporting and optimization can be achieved with correct tagging.

Our teams have a collaborative focus. To be successful in this role you will develop strong relationships with a variety of stakeholders across multiple areas and demonstrate an enthusiasm towards supporting a range of digital projects impacting the organisation.

**We are interested to hear from people who have**
- A clear customer focus with proven channel and stakeholder management experience
- Exceptional communication, influencing and negotiating skills
- Strong analytical and financial acumen - Adobe Analytics highly regarded
- Proven ability to identify new business opportunities and deliver and own a strategy from inception through to execution.
- Hands on experience with conversion optimisation platforms (such as Pega, Adobe Target and Adobe Audience Manager)
- A passion for improving the financial wellbeing of our customers and knowing what it takes to deliver meaningful app experiences

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 01/03/2023

  • Digital Journey Optimisation Manager

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Our Chapter is committed to providing the best digital experience for our customers by creating connection with customers through relevant and contextual messaging across a range of digital assets. - You are a digital optimisation specialist with a passion for usability and conversion drivers. **Do work that matters** As a Digital Journey Optimisation...

  • Digital Journey Optimisation Manager

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Our Chapter is committed to providing the best digital experience for our customers by creating connection with customers through relevant and contextual messaging across a range of digital assets. - You are a digital optimisation specialist with a passion for usability and conversion drivers. **Do work that matters** As a Digital Journey Optimisation...

  • Digital Journey Optimisation Manager- Digital

    2 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    You are a digital optimisation expert with a passion for great digital experience and personalisation at scale - Our team is committed to providing new digital experience for our customers both in the mobile app and online banking - Through collaboration we can deliver the best customer experience across our digital platforms - Please note that we have 2...

  • Digital Journey Optimisation Manager

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Our Chapter is committed to providing the best digital experience for our customers by creating connection with customers through relevant and contextual messaging across a range of digital assets. You are a digital optimisation specialist with a passion for usability and conversion drivers.Do work that mattersAs a Digital Journey Optimisation Manager you...

  • Digital Journey Optimisation Manager- Digital

    6 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    You are a digital optimisation expert with a passion for great digital experience and personalisation at scale Our team is committed to providing new digital experience for our customers both in the mobile app and online banking Through collaboration we can deliver the best customer experience across our digital platforms Please note that we have 2 exciting...

  • Digital Journey Optimisation Manager

    7 days ago

    Sydney, Australia Hatch Full time

    ** This role is at Commonwealth Bank (not for Hatch)** Hatch is supporting Commonwealth Bank to find a great Digital Journey Optimisation Manager to join their Product Management and Design team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like...

  • Adobe Journey Optimiser Specialist

    2 months ago

    Sydney, Australia Macquarie Group Limited Full time

    **What is the role?** Your focus will be to work on our Adobe Journey Optimiser Platform team, an exciting and fast-growing business within MarTech! You will also articulate a compelling vision to scale our business using CDP across all products. **What will I do?** - Lead transition from Salesforce Marketing Cloud journeys to Adobe Journey Optimizer...

  • Digital Optimisation

    4 weeks ago

    Sydney, Australia Westpac Group Full time

    Get set for your next great career move! _ - Consumer Finance - Sydney CBD office, with flexibility of a hybrid work arrangement - Be a part of Westpac’s supportive and inclusive team culture **How will I help?** You will be responsible for analysing and delivering insights on the customer journey and optimising sales pathways across digital properties...

  • Adobe Journey Optimiser Specialist

    6 days ago

    Sydney, New South Wales, Australia Macquarie Group Limited Full time

    What is the role?Your focus will be to work on our Adobe Journey Optimiser Platform team, an exciting and fast-growing business within MarTech You will also articulate a compelling vision to scale our business using CDP across all products.What will I do? Lead transition from Salesforce Marketing Cloud journeys to Adobe Journey Optimizer (AJO) Design and...

  • Digital Manager

    2 months ago

    Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - E-Marketing**Reference #**: - 3208860g**Contact Name**: - Natalia- **Salary**: - $90,000.00 - $110,000.00 Year**Overview** This client is a media agency with a twist. Their no ego, 0 BS approach sets them apart from others in the...

  • Digital Optimisation

    5 days ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Get set for your next great career move _ Consumer & Business Banking Personalisation & C&TB Sydney CBD office, with flexibility of a hybrid work arrangement Be a part of Westpac's supportive and inclusive team cultureHow will I help?You will be responsible for maintaining day-to-day all digital product management and digital optimisation activities across...

  • Digital Optimisation

    5 days ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Get set for your next great career move _ Consumer & Business Banking Personalisation & C&TB Sydney CBD office, with flexibility of a hybrid work arrangement Be a part of Westpac's supportive and inclusive team cultureHow will I help?You will be responsible for maintaining day-to-day all digital product management and digital optimisation activities across...

  • Digital Optimisation

    5 days ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Get set for your next great career move _ Consumer Finance Sydney CBD office, with flexibility of a hybrid work arrangement Be a part of Westpac's supportive and inclusive team cultureHow will I help?You will be responsible for analysing and delivering insights on the customer journey and optimising sales pathways across digital properties for the Consumer...

  • Digital Optimisation Manager- Ventures and Marketing

    2 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **You are a digital optimisation expert with a passion for great digital experience and personalisation at scale** - **Our team is committed to providing new digital experience for our customers both in the mobile app and online banking** - **Through collaboration we can deliver the best customer experience across our digital platforms** **Do work that...

  • Digital Optimisation Sales Support

    3 weeks ago

    Sydney, Australia PayTech Full time

    **Role**:Digital Optimisation Sales Support **Location**: Sydney CBD office, with flexibility of a hybrid work arrangement **Sector**: Banking / Financial Services / Payments (Tier-1 bank) **Duration**: 12 Months Contract (extendable) **Role **Purpose**:Help deliver digital sales or service optimization through continuous digital improvement...

  • Digital Optimisation Sales Support

    3 days ago

    Sydney, Australia PayTech Nexus Ltd Full time

    **Role**:Digital Optimisation Sales Support **Location**: Sydney CBD office, with flexibility of a hybrid work arrangement **Sector**: Banking / Financial Services / Payments (Tier-1 bank) **Duration**: 12 Months Contract (extendable) **Role **Purpose**:Help deliver digital sales or service optimization through continuous digital improvement...

  • Experience Optimisation Manager

    2 months ago

    Sydney, Australia Resolution Digital Full time

    Want to join one of Australia's largest and most forward-thinking Digital Media agencies? We are Resolution. We're a part of a global marketing company OMG (Omnicom Media Group), and we're looking for a Experience Optimisation Manager to join our team. We're a growing, full-service digital agency, who creates innovative, data-led infrastructure and digital...

  • Digital Optimisation Manager- Ventures and Marketing

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    You are a digital optimisation expert with a passion for great digital experience and personalisation at scale- Our team is committed to providing new digital experience for our customers both in the mobile app and online banking- Through collaboration we can deliver the best customer experience across our digital platformsDo work that mattersAs a Digital...

  • Digital Campaign Manager

    2 months ago

    Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - E-Marketing**Reference #**: - 3208860d**Contact Name**: - Natalia- **Salary**: - $90,000.00 - $110,000.00 Year**Overview** This client is a media agency with a twist. Their no ego, 0 BS approach sets them apart from others in the...

  • Digital Marketing Optimisation Specialist

    2 weeks ago

    Sydney, Australia Bendigo and Adelaide Bank Full time

    Digital Marketing Optimisation Specialist **Digital Marketing Optimisation Specialist** Closing date: 20 June 2024, 11pm AEST **About the role and team** To be Australia's Bank of choice we need to be constantly changing and evolving, offering our customer's creative and innovate products and services. The Group Marketing team create customer-centric...