Service Support Officer, Qld Operations

3 weeks ago

North Lakes, Australia Australian Electoral Commission Full time

**Agency Purpose**

The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.

**The AEC’s values and commitments**

The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.

**The Team**

The current vacancy for a Service Support Officer located in North Lakes, Queensland, supports the Team Leader and works alongside a small dynamic team.

Staffing rapidly expands during the delivery of federal electoral events to help manage the increased workload around risk management, fast-moving project work and logístical activities, media, and public scrutiny. Being part of the team during an electoral event involves contributing to and leading key projects within short timeframes and in a complex, high-pressure environment.

**The Opportunity**

We are seeking a versatile and energetic person to undertake a range of administrative functions in the areas of enrolment, election planning, project management and delivery.

The Service Support Officer provides frontline client services to members of the public, including answering enquiries on and assisting with electoral enrolment. During an event the Service Support Officer may be required to supervise a small team as well as provide training to aid in the delivery of planned activities.

The functions may also include processing special categories of enrolment and contributing to the planning and project management of key election activities leading the delivery of several projects, ensuring communication flows seamlessly and accurately to the Team Leader.

Service Support Officer positions are part-time during core business periods and shift to full-time during an electoral event.

To excel you'll have:

- Resilience and positivity with the ability to respond and adapt to changing operational environments.
- The ability to communicate, collaborate and sustain productive relationships with team members and key stakeholders.
- A strong commitment to working harmoniously within a team to achieve positive results and support the AEC’s strategic direction.
- A high level of integrity and motivation with the ability to make evidence-based and effective decisions.
- Ability to exercise independent judgement and resolve workplace issues with a degree of guidance and monitoring from more senior staff or Manager.

**Eligibility**
- AEC employees must be Australian citizens.
- Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
- Applicants are required to consent to, undergo, obtain and maintain a character clearance.
- Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.

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