Customer Service Officer
7 months ago
Hybrd working
- North Lakes Location - parking onsite
- Join a global brand and a household name
**The Company**
Our Client is a Multi-Faceted Global business specialising in the automotive and heavy industrial industries. Our client is a household name looking for a Warranty & Service Administration Officer who will be responsible responding to warrant enquires and managing invoicing and warranty claims. Work from home flexibility with an autonomous nature.
**The Role**
As a Warranty & Service Administration Officer your duties will include but not be limited to:
- Handling inbound calls and redirect as necessary
- Respond to queries relating to parts, warranty, and technical issues
- Handle, monitor and manage the raised warranty claims
- Processing invoices and returns
- Accurate and timely service report processing
- Processing information into the database
- Data entry
- **Hours**: Monday - Friday 9.00am - 5.00pm
- **Salary**: $65,000 + Superannuation
- **Location**: North Lakes, QLD
**You**
To be successful in the role, you will have:
- **Customer service and invoice processing experience**:
- **Excellent conflict resolution skills.**:
- Advanced skills and proven experience in a variety of computer software programs
- Experience in manufacturing or logistics ideal
- Proven teamwork experience and team support
- Excellent verbal and written communication skills
- Genuine, caring approach to good customer service
**How to Apply
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