Operations Assistant/receptionist

3 weeks ago

Ashfield, Australia SSI Full time

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

Do you want to work with a leading purpose driven, community-based organisation?

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

About The Role

The people that you will come in to contact with will include external stakeholders, clients and staff, all of whom will need to always feel as if they are being listened to and supported.

**Duties Include**:

- Providing support to the team by preparing and copying documentation, booking meeting and training rooms, scheduling, setting up video conferencing, receiving all incoming communications and forwarding to the appropriate person/department etc.
- Providing a high level of customer service assistance by welcoming and liaising with SSI staff, clients and external stakeholders on a daily basis
- Preparing data reports and other information as needed that monitor clients and visitors to the office
- Ordering and organising stationery, catering and other required supplies
- Maintaining a high standard of records that complies with all regulatory requirements
- Being available to cover FDO’s and annual leave at either office, as required, to ensure that there is always support within the office
- General tidying and housekeeping of the kitchen and office area, with awareness of WHS standards
- Maintaining office maintenance and repairs

About You

You will have a passion for delivering excellent customer service, this will be for our clients and customers that call or visit the office as well as the support you give administratively to the operations and administration teams.
Have you been volunteering or are currently an SLA for SSI in some capacity and would like an opportunity to have a more committed role with us? This 12 month contract is perfect for you As we are seeking someone who has previously worked with culturally and linguistically diverse communities.
So, if you possess experience in a similar administrative role and have well developed MS Office skills plus that all important customer service ethic. We would be interested to hear from you.

**Essential Criteria**:

- Minimum 2 years’ experience in Administration, Office support and Reception
- Well-developed MS Office skills (intermediate level required)
- Excellent customer service & interpersonal skills
- Well-developed analytical and organisational skills
- The ability to maintain confidentiality of client and SSI records
- Strong communication skills and attention to detail
- Basic experience in video conferencing set up and trouble-shooting
- Flexible to work between offices - Parramatta & Ashfield
- Reliable, punctual and have a can-do attitude
- Support team by performing tasks related to organization
- Experience in placing catering order and assisting in events

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

**Our Benefits**:

- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.

**Our Recruitment Process**:
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation, where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Cleara

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