Casework Manager

6 months ago

Newcastle, Australia NSW Government -Department of Communities and Justice Full time

**Location: Hunter and Central Coast District**

**We are creating a Talent Pool to fill vacancies as they arise across the Hunter Central Coast District at various locations.**

**Grade 9 - $116,211 - 119,479 p.a. + super and annual leave loading per year of service.**
- **4 weeks annual leave per year of service.**:

- **Generous salary packaging** **options and other fringe benefits.**:

- **Flexible work practices.**:

- **Opportunities for learning and development and internal career progression**.

**Your role**

Hunter Central Coast District is looking for committed, compassionate, courageous and resilient leaders with a passion to empower people to improve the lives of children and families in NSW. The Manager Casework role is all-embracing, and it requires you to have a mix of knowledge, skills and values that will enable you to empower, mentor and provide strategic direction to a team of Caseworkers and Casework Support Workers.

**What you’ll do**

As part of the Hunter Central Coast District, you will monitor and establish daily priorities and resource allocations for Caseworkers. You will nurture high quality work encouraging a culture of best practise methods amongst staff to improve the life experiences of vulnerable children, young people, and families at risk.

Your day-to-day duties may include:

- Practising effective group supervision, leadership and individual casework coaching and feedback
- Client record compliance through effective review and feedback mechanisms; preparation and review input to legal documentation, briefings and correspondence ensuring responses are accurate
- Initiating court proceedings as the official applicant and providing support and guidance to caseworkers in matters such as appeal proceedings in District and Supreme Courts in a timely manner
- Ongoing professional development and collaboration across the agency and with community partners
- Contributing to operational and policy issues and change management strategies which support the agency goals and objectives
- Consulting with management on a suitable course of action in matters that are sensitive, high-risk or business-critical

**What we’re looking for**
- Tertiary qualifications in Social Work, Psychology, Social Science, Welfare or a related discipline
- Experience leading and managing teams in complex and challenging situations
- A demonstrated understanding of trauma informed care and the impact poverty, trauma and violence has on children and their families
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**
- Knowledge from research and legislation is essential to help Manager Casework make difficult and complex decisions about the safety and development of children and families. Please describe a time where it was critical for you to refer to research and legislation in order to make a decision. What process did you go through and what was the result?
- As a Manager Casework you will lead and manage a team of caseworkers who provide services to vulnerable children, young people and their families. Please describe how you have/would set performance expectations for a team and lead them to achieve these expectations.

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

**Other Information**

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

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