Training & Development Officer

3 weeks ago

Sydney, Australia Kelsian Group Full time

SeaLink Sydney encompasses Captain Cook Cruises, The Jackson and the Starship Group operating a fleet of 14 vessels on Sydney Harbour. We are part of the Kelsian Group, Australia's largest marine tourism and transport group.

**About The Role**

The **Training & Development Officer** principal role is to work closely with the other department managers to design and deliver effective training programs, fostering professional growth within each business area. They will work with the national People and Culture team to ensure recruitment, training, and development align with national standards.

**Key Role Responsibilities and Requirements**

As the Training & Development Officer, you will:

- Deliver various training programs to a diverse and broad employee group focusing on Hospitality, Customer Service and safety.
- Collaborate with all department heads to develop training programs and workshops to align with the business's strategic goals and employee development needs.
- Maintain an ongoing skills gap analysis to ensure training solutions are targeted and effective.
- Provide the People & Culture Manager with monthly reporting of developed and completed training, workshops undertaken and apparent gaps.
- Develop assessment strategies to measure training programs' effectiveness and gather participant feedback.
- Ensure the business complies with all industry regulations and standards through appropriate training initiatives. I.e. RSA, Food Safety Supervisor, First Aid.
- Utilise all available training methods, including workshops, on the job training and virtual learning.
- Work with the People and Culture team during peak recruiting periods to assist with onboarding and inductions.
- Work with the People and Culture team to collaborate on national training initiatives and ensure adherence to national standards.

**Experience & **Qualifications**:

- Valid First Aid Certificate (essential)
- Responsible Service of Alcohol (essential)
- Certificate IV in training and assessment (essential)
- Maritime qualification (desired)

**How to Apply**

We are requesting your resume and a cover letter explaining why you are the best person for this position.

**Applications close by 5pm 24 April 2024**

Captain Cook Cruises NSW is part of the Kelsian Group - Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore.

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