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Team Leader Property Management Services

4 months ago

Surry Hills, Australia Be Recruitment Group Full time

Interested in working in community housing sector?
- Do you have previous leadership experience?
- Prior property management / tenancy management experience

Responsible for leading a high-performing Tenancy / Property Management team to ensure they deliver exceptional tenancy and customer service that results in tenants sustaining their tenancy and improving personal outcomes.

**YOUR KEY RESPONSIBILITIES**:

- Lead an experienced tenancy services team focused on delivering exceptional service to clients across various needs to achieve quality client outcomes.
- Assist with the development and implementation of the business and operational plans and related activities.
- Support the Housing Services Manager to meet compliance and legislative requirements
- Ensure the Tenancy Services Team meets its financial goals and targets through the effective management of rent reviews, rent assessments, rent and non-rent arrears, former tenant debt, vacancies, and voids to meet or exceed program KPIs.
- Support the continuous improvement and development of services offered to tenants by maintaining strategic partnerships with support providers and other internal and external key stakeholders and promoting and/or implementing initiatives that support sustainable tenancies.
- Actively contribute to the organization achieving tenant satisfaction benchmarks.

**ESSENTIAL CRITERIA**:

- Tertiary qualification/s in Social Housing or similar.
- Demonstrated experience in staff leadership, mentoring, and guidance.
- Excellent interpersonal and stakeholder management skills.
- In-depth experience in tenancy management and a thorough knowledge of the Residential Tenancies Act and social housing policy and framework.
- NSW Driver’s license.
- **Please note that being female is a genuine occupational requirement of this role [Sec 31 Anti-Discrimination Act 1977].**

**Benefits**:

- $102,827 - 107,366 + super + salary packaging (SCHADS 6)
- Job satisfaction working as part of a team making a difference to people's lives in an organisation that cares about people
- Generous Salary Packaging benefits
- A great rewards program including a day off on your birthday, flexi-time, regular well-being sessions and team-building events
- In addition to excellent learning and development opportunities, as a large purpose-driven organisation we provide the potential to grow your career across a range of teams and services
- Supportive, friendly and values-driven team environment and culture