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Case Manager

4 months ago

Hunter Valley, Australia NSW Government Full time

**Sydney**
- **Support injured workers return to work and support quality of life**:

- **Fixed term contract up to 28**th** Feb 2025, based in Gosford, NSW**:

- **Salary from $106K + super, plus benefits**

**About the Role**

Provide quality customer centric case management services across a number of Nominal Insurer and Treasury Managed Fund portfolios for injured workers to receive an appropriate level of care and treatment to enable injured workers to reach their maximum potential in terms of return to work and quality of life.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a Case Manager you will:

- Understand and interpret requirements for workers insurance claims across various legislations to ensure optimum claim outcomes that support workers and the viability of several schemes and agencies.
- Manage the claim life cycle from early intervention through to tail and closure, including liability determination, determination of weekly and medical benefits, assessment of work capacity and after-claim support services.
- Manage claims of varying complexity, including but not limited to complex physical injury, psychological injury and complex customer behaviours, firefighter cancer claims, serious injury and workers with highest needs, work injury damages, industrial deafness and fatalities.
- Manage customer expectations, proactively and make decisions and determinations that enable quality outcomes for claimants, and which are within timeframes and legislated requirements.
- Develop timely and effective injury management plans which enable provision of quality, cost-effective treatment, care and return to work services
- Keep up to date with relevant legislation, injury management initiatives and policies / procedures relevant to the functions of the business unit.

**Skills & Experience**
- Prior Case manager experience in a corporate or government environment
- Advanced organisational and time management skills, with exceptional communication skills
- Take initiative, forward plan and be adaptive
- A passion for people and building strong networks
- Resilient, Empathic and professional personality

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.