Level 1 IT Support Team Member

3 months ago

Cremorne, Australia Reece Group Full time

Level 1 IT Support Team Member
**About Reece**

The Reece name is probably best known for plumbing. But we’re much more than that. We're radically transforming our business through innovative digital solutions, and we are currently searching for an experienced Senior Cloud Engineer to help us do that.

**Company Benefits**
- A secure career with a proud Australian company
- Learning & professional development opportunities
- Team member discounts on company products

**About the role**

The L1 Support team is a critical function, providing expertise and fantastic support to all Reece staff, covering all incidents and requests.

Working in this team you are expected to fundamentally love technology and helping others to achieve their goals.

You will be passionate about customer service and interacting with customers.
- This is a 12 month fixed term role with the possibility of an extension. _

**Key responsibilities include**:

- You will be the first point of contact for all Reece staff, helping triage and solve their IT incidents and requests.
- Working on documentation, technical handover, and complex tickets
- Following documented incident and request procedures
- Contribute to the knowledge base by adding/updating procedures as required. - Manage all tickets within agreed SLA’s and KPI’s.
- Escalate tickets in a timely manner to the appropriate Level 2 team.
- Ideally a minimum of 1 years’ experience in a similar role
- Ability to communicate in a clear and concise manner, both verbally and in writing to both technical and non-technical staff - Analytical aptitude for understanding business-critical issues and escalation processes.
- Demonstrated experience in operating within an IT support team environment and in meeting deadlines.

**How can you build a career with Reece.**:
Reece is different. We're a successful company that doesn't like to make a fuss of our success. We're a big business that works hard to retain the great things from when we were a small business.

We value common sense as highly as a university degree. We encourage people to have a go and don't mind if they fail. We promote people based on performance, not age.

Reece is a place where people make a real difference. And that's the secret to our success - having the right people, with the right attitude in the right roles.

We're looking for the right people now. People who like people. People who like to talk but also like to listen. People who like to perform. People who can recognise an opportunity and seize it. People who are prepared to promote themselves.

Read on. You will quickly discover whether you might be the right person, and whether we might be the right place for your career.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_

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