Library Customer Services Manager

3 months ago

Flinders, Australia Torrens University Australia Full time

At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do
_._

What’s the job?

Reporting to the Head of Library and Information Services, the Library Customer Services Manager is responsible for managing multi-campus Library services, with responsibility for effective and efficient campus-based as well as online, student-facing Library services. They lead the student-facing Library team and supervise the Library Technicians in the provision of core operational and technical library services to students and staff: supporting students in the development of information skills. They ensure optimal efficiency of library processes and procedures, and consistency of these procedures across a national service. They provide guidance in the management of the Library’s on campus and online presence, and work with the other Discipline Librarians to ensure the smooth running of services delivered by the library.

Day-to-day accountabilities:
- Manage complex, multi-campus Library services, with responsibility for effective and efficient campus-based and online student-facing Library services.- Lead and develop a high performing team that collaborates effectively with other departments and units in the University to deliver excellent client-focused services.- Conduct research and usage data analysis to identify emerging trends and best practices in library operations and technologies and make recommendations for service improvements.- Develop and maintain a Customer Service Charter mapped to Service Level Agreements across the University.- Manage the provision of reference and circulation services and monitor the library's physical and electronic collections,- Organise, document and update library procedures and schedule rosters.- Collaborate with senior library staff to develop and implement library policies, procedures, and services.- Participate in library outreach and promotion efforts, including designing displays and creating promotional materials

To read more about the role please

click here to view job description

Who you are- A Bachelor Degree or above in Library or Information Services or equivalent is required for this position, along with relevant library work experience. Eligibility for professional membership of ALIA will be looked on favourably.- Demonstrated experience in usage data analysis and the ability to make data-driven decisions to evaluate the effectiveness of library services and resources.- Previous experience leading a team- Demonstrated experience in a university library is preferable- Passionate about student experience

This is a full time role based at our Melbourne campus (Flinders).

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020,
_Australian Financial Review_ named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:

- Study free in a course/degree related to your position
- Access to internal opportunities - Be supported to learn, grow and move across the organisation

Hiring process:
To learn more about what makes Torrens University Australia a great place to work, visit
- We’d love to hear from you.

Applications close 1 September

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