International Customer Operations Officer

4 weeks ago

Flinders, Australia Torrens University Australia Full time

Here at Torrens Global Education, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the International Customer Operations Manager, you will join a team of passionate staff who are playing their part in making sure that we are Here for Good.

The International Customers Operations Officer focuses on the critical administrative tasks associated with a student’s enrolment record, with a focus on accuracy of data and compliance with internal and external processes and procedures. It encompasses liaison with students, agents, third party partners, corporate partners and university partners.

On a typical day in this role you will:
- Be responsible for processing new and continuing student change requests including the assessment and issuing of admissions documentation within agreed turnaround timelines, international admission requirements and international admission procedures and standards.- Ensuring timely and accurate processing of student requests, eCoEs and offer letters in order to maximise the conversion of enquiries into offers and enrolments.-
- Liaising with onshore and offshore stakeholders, partners and potentially education agents to; gather related documentation, communicate outcomes and feedback, issue offer letters and CoEs, and conduct appropriate follow up where needed.- Contributing to the continuous improvement of systems and internal business processes.- Ensure Compliance with Admission Policy Requirements and Australian Government Legislative Requirements (ESOS Act, HESA, DOHA etc).- Assure the integrity of admission decisions, guaranteeing that applicants meet the specified entry criteria (or special entry criteria) under delegated authority from the PVC / Dean.

Who are you?

To be successful in the International Customers Operations Officer position you will have:
- Experience working with international students and understanding of education policies and regulations (with Admission Policy Requirements and Australian Government Legislative Requirements in particular)- Industry knowledge relating to all aspects of student education and training- Be fluent in Mandarin (spoken and written) and English- High level of attention to detail as the role involves a lot of document processing and cross checking- Great organisational skills with an ability to manage competing deadlines while working under pressure-
- Customer focused and able to deliver to a high level of service to internal and external customers.- Great problem solving skills and an ability to analyse, assess and review objectively- Whilst we are very much team focus, you need to be comfortable working independently

Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights for Australia.

If you want to learn more about our story, our people and some of the great reasons to come and work with us

We partner with a range of top providers to make your working life a more rewarding and flexible experience. These include:
**Benefits**:
- Tuition reduction benefits on a range of courses- Opportunity for career growth within university

Ready to make your difference?

Join the Torrens University Australia team

Applications Close: 15th April 2022

What to expect for the recruitment process: as part of the recruitment process, you may be asked to complete a video interview.

Have questions? Send them through to our friendly Talent Acquisition Team at


Job Reference Number: R23681

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