Api Support Lead

4 weeks ago

Geelong, Australia Modis Full time

**12 months contract**:

- **Flexible working arrangement**:

- **Open to ACT, VIC, NSW, WA**:

- **Must have a Baseline Clearance**

Our Federal Government client is looking for an experienced **API Support Lead **to join their dynamic fast-paced team.

**About the role**

**Primary Responsibilities**:

- Manage a small team, allocating work, reviewing performance, and providing guidance and direction to ensure efficient operations.
- Troubleshoot API and integration issues, collaborating with external vendors for timely resolution.
- Monitor and report on end-to-end API health, performance, and statistics, ensuring optimal service delivery.

**Qualifications/Experience**
- 3-5 years API/Integration support experience required.
- Proven team management skills for achieving results.
- Strong communication and stakeholder management.
- Documentation expertise in support processes and policies.
- CRM exposure is a plus.
- Enthusiasm for accessible design appreciated.

**Joining Akkodis**
- Weekly Pay
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Associate gatherings events
- AKKODIS SME meet ups/information sessions.
- EAP Support Program
- Dedicated Account Management support team

**About Us**

Akkodis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Akkodis enables businesses to progress, scale and perform. Akkodis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies, Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services and Industrial Manufacturing.

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