Customer Success Manager, Apac

3 weeks ago

Melbourne, Australia TradableBits Media Inc. Full time

**WHO WE ARE**

**Tradable Bits is an award-winning tech company that helps sports, music and entertainment brands build better fan experiences unlocking 1st and zero party data. Our SaaS platform is used by the leaders in Sport, Music and Entertainment to engage, collect and activate fan data so they can market smarter.**

Based in Richmond, Melbourne, our APAC business has built its reputation across Australia and New Zealand over the past four years, founded on stong partnerships and a service mentality. We work with industry leaders including the AFL and its clubs, Rugby Australia, Netball Australia, Brisbane Broncos, Canterbury Bankstown Bulldogs, Cronulla Sharks, Secret Sounds, Fuzzy Entertainment, Always Live, Lucky Ent and many more. Our headquarters are in Vancouver, Canada, where partners include teams from the NBA, NHL, NFL, MLB, CPL alongside Live Nation, BMG, Superfly, Netwerk Music, Danny Wimmer Presents and Outside Lands.

This role is based in Melbourne, Victoria (Richmond) and will require some attendance at our office.

**WHO YOU ARE**

You’re an outgoing personality who’s up for a chat and takes their energy from being around people. Your easy-going nature leads itself to building authentic relationships with both partners and peers, and you place significant value in building trust. You never shy away from a challenge, taking a proactive and problem-solving mentality to your work.

The culture of our company is built on five core values that guide our decision-making and all interactions. We value **trust**, **flexibility**, **education**, **innovation** and **teamwork**, and applicants to this role should be able to demonstrate how they’ve applied these values previously.

**THE ROLE AND WHAT YOU WILL DO**

As our Customer Success Manager, collaborate with our sports clients on groundbreaking digital marketing campaigns. We want you if you're bursting with ideas for marketing projects, constantly nerding out over new digital marketing technologies and have experience building personal relationships with clients and take pride in their success. You will be expected to engage, retain and drive customer renewals and growth by ensuring our clients are able to achieve their business goals using our technology.

**HOW YOU’LL SPEND YOUR TIME**
- Onboarding new clients and oversee the plumbing and setup of their accounts from start to finish.
- Ensuring clients are trained and adopting our product across multiple departments.
- Helping clients develop campaign ideas and digital strategies that employ our platform in creative, effective ways.
- Identifying risk, upsell opportunities and working with internal stakeholders to present solutions.
- Project manage custom development work for clients: documenting project scope and ensuring deadlines are met.
- Developing a thorough understanding of industry trends, best practices and business goals with a focus on how fan marketing drives business value and ROI.
- Conduct Business Reviews with clients and provide thought leadership on how to improve their strategy with our technology solutions.
- Manage partner renewals.
- Collaborating with Product and Marketing teams to feed into the Tradable Bits product roadmap and growth plans.

**MUST HAVE SKILLS/QUALIFICATIONS**
- Post-secondary education in communications, business, marketing sports management or related field.
- 2-3 years experience in marketing, account management or customer relations/support.
- Expert-level communication and presentation skills (speaking, writing, reading).
- Approachability and a sense of humour.
- Enjoys a fast-paced, agile environment and works well under pressure.
- Excellent problem-solving and troubleshooting skills.
- Professionalism, reliability, and tact: able to work with everyone from C-level executives to day-to-day users.
- Organized, detail-oriented and able to manage multiple projects while still meeting deadlines
- Experience with social media and digital marketing for business (this isn’t a role on the social tools, but having previous experience and exposure in the digital marketing space helps).
- Knowledge of the Australian sporting landscape is essential. We’re looking for people who love the game - AFL, NRL, NBL, Netball, Rugby - tell us what you love

**BONUS SKILLS/QUALIFICATIONS**
- Keen interest or work/volunteer experience in sport will be an asset
- Familiarity with Slack, Google Suite, Open Project, Asana or other project management tools
- Familiarity or experience with some form of CRM software (Hub Spot, Salesforce, Microsoft Dynamics, Kore, etc)

**WORK PERKS**:

- We offer a competitive salary and benefits including laptop and phone plan.
- You get to build a network across multiple professional and amateur sports organizations around the world (we have partners in the NHL, NBA, NFL, AFL, NRL, NBL, MLS, SSN, SRP + National Sporting bodies)
- Lively and modern office in central Richmond location right near public transport. Sna

  • Regional Manager, Customer Success Apac

    1 week ago

    Melbourne, Australia TradableBits Media Inc. Full time

    **Regional Manager, Customer Success** **WHO WE ARE** Tradable Bits is an award-winning tech company that helps sports, music and entertainment brands build better fan experiences. Our SaaS platform is used by the leaders in Sports, Music & Entertainment to engage, collect and activate fan data so they can market smarter. Based in Richmond, Melbourne, our...

  • Regional Manager, Customer Success Apac

    2 weeks ago

    Melbourne, Victoria, Australia TradableBits Media Inc. Full time

    Regional Manager, Customer SuccessWHO WE ARETradable Bits is an award-winning tech company that helps sports, music and entertainment brands build better fan experiences. Our SaaS platform is used by the leaders in Sports, Music & Entertainment to engage, collect and activate fan data so they can market smarter.Based in Richmond, Melbourne, our APAC business...

  • Operations Manager Apac

    1 week ago

    Melbourne, Australia Telix Pharmaceuticals (APAC) Full time

    Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. **At our core, we exist to create products that seek to improve the quality of life for people living with...

  • Operations Manager Apac

    2 weeks ago

    Melbourne, Victoria, Australia Telix Pharmaceuticals (APAC) Full time

    Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. At our core, we exist to create products that seek to improve the quality of life for people living with...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Australia Salt Recruitment Full time

    **What will you be doing?** - Lead a portfolio of accounts within the Higher Education sector across the APAC region driving adoption and growth across your accounts. - Act as the main point of contact, defining success plans with key deliverables, ensuring your accounts are getting the most out of the services, resulting in renewal and upsell...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Australia Brandwatch Full time

    Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized,...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Australia Valsoft and Aspire Operating Group Full time

    **Customer Success Manager - Remote - Australia** **Fusion Data Hub, part of Aspire Software, is looking for a Customer Success Manager to join our growing team in APAC!** Fusion Data Hub within the Aspire Software portfolio develops software solutions for global enterprises that enable and accelerate the process of moving OT data to the cloud, where it...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Australia Valsoft and Aspire Operating Group Full time

    **Customer Success Manager - Remote - Australia** **Fusion Data Hub, part of Aspire Software, is looking for a Customer Success Manager to join our growing team in APAC!** Fusion Data Hub within the Aspire Software portfolio develops software solutions for global enterprises that enable and accelerate the process of moving OT data to the cloud, where it...

  • Customer Success Manager, Apac

    2 weeks ago

    Melbourne, Victoria, Australia Trustpilot Full time

    We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us.Do you want to join us?:We are part of an exploding industry where we have conquered the global market and due to growth we are looking for a Customer Success Manager to...

  • Customer Success Manager. Apac

    2 weeks ago

    Melbourne, Victoria, Australia Trustpilot Full time

    We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us.Do you want to join us at the heart of trust?:We are part of an exploding industry where we have conquered the global market and due to growth, we are looking for a...

  • Customer Success

    1 month ago

    Melbourne, Australia Ataccama Full time

    Your challenge: Act as a trusted advisor to a portfolio of customers in APAC and help them gain value from Ataccama, drive retention, adoption, and growth, as well as secure customer advocacy. Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Drive customer awareness of product...

  • Customer Success

    4 weeks ago

    Melbourne, Australia Ataccama Full time

    Your challenge: Act as a trusted advisor to a portfolio of customers in APAC and help them gain value from Ataccama, drive retention, adoption, and growth, as well as secure customer advocacy. Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Drive customer awareness of product...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Salt Recruitment Full time

    What will you be doing? Lead a portfolio of accounts within the Higher Education sector across the APAC region driving adoption and growth across your accounts. Act as the main point of contact, defining success plans with key deliverables, ensuring your accounts are getting the most out of the services, resulting in renewal and upsell opportunities...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Australia BoardOutlook Full time

    BoardOutlook is hiring a Customer Success Manager to help us increase the impact of our board software platform across the largest companies in APAC. Below we’ve included more detail on: Why you want to work for BoardOutlook About the role (and you) Location Compensation About our hiring process How to apply **1. Why you want to work for...

  • Customer Success Manager

    1 week ago

    Melbourne, Australia commercetools Full time

    At commercetools, we are: **Engaged**: We didn't become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines. **Inspired**: We continually explore what's possible. As the founder of the headless commerce concept, the leader in true composable commerce, and the...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Valsoft and Aspire Operating Group Full time

    Customer Success Manager - Remote - AustraliaFusion Data Hub, part of Aspire Software, is looking for a Customer Success Manager to join our growing team in APACFusion Data Hub within the Aspire Software portfolio develops software solutions for global enterprises that enable and accelerate the process of moving OT data to the cloud, where it can be...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Australia Megaport Full time

    **About Megaport** Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia BoardOutlook Full time

    BoardOutlook is hiring a Customer Success Manager to help us increase the impact of our board software platform across the largest companies in APAC.Below we've included more detail on:Why you want to work for BoardOutlookAbout the role (and you)LocationCompensationAbout our hiring processHow to apply1.Why you want to work for BoardOutlook:1.1 What we...

  • Customer Engagement Manager

    4 weeks ago

    Melbourne, Australia Trustpilot Full time

    **We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?**: We are part of an exploding industry where we have conquered the global market and due to growth within APAC we're...

  • Customer Engagement Manager

    4 weeks ago

    Melbourne, Australia Trustpilot Full time

    **We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?**: We are part of an exploding industry where we have conquered the global market and due to growth within APAC we're...