Customer Success Manager, Apac

1 week ago

Melbourne, Victoria, Australia Trustpilot Full time

We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us.

Do you want to join us?:


We are part of an exploding industry where we have conquered the global market and due to growth we are looking for a Customer Success Manager to join our Customer Success team here in Melbourne.


Our Customer Success Managers are responsible for supporting our business customers on the journey to achieve their objectives and goals, and renewing and expanding our current customer relationships.

The team play a crucial role in Trustpilot's commitment to building trust and transparency between consumers and businesses around the world.


You will need a proven track record of client retention and growth, are an expert in building consultative relationships and passionate about being responsible for ensuring that every Trustpilot customer has a knowledgeable, responsive and a personable main point of contact during their entire lifecycle.


In your role you will:

  • Establish a relationship with our customers that ensures customer's overall adoption and satisfaction with Trustpilot products, which will strengthen their adoption and ensure subscription renewal and reduce churn
  • Own the success of assigned customers, including Enterprise and Strategic accounts, ensuring that they meet their business objectives and realise the full value of the Trustpilot platform and services by defining short, mid and long term Trustpilot goals
  • Develop business expansion potential with your accounts and deliver a sustainable pipeline of upsells
  • Own, manage and engage a dedicated portfolio of accounts
  • Showcase success stories and wins with the internal teams and our customers
  • Work alongside the Implementation, New Biz, Partnership, Support, Marketing and Content Integrity teams to ensure the best outcomes for your customers

We are looking for people who have:

  • 3+ years account management, customer success, B2B sales experience within a SaaS company, experience in a digital marketing environment
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • Experience building and maintaining relationships with multiple stakeholders whilst working to mitigate churn, drive engagement and revenue growth including high value and Enterprise businesses
  • Demonstrated experience of growing an assigned portfolio and hitting commercial targets
  • Ambitious, and selfmotivated team player who is comfortable working in a fastpaced environment
  • Passion for technology and for being a part of a fastgrowing SaaS company
  • Possess a solid ability to manage tough conversations in a professional and solutionoriented manner
  • Experience within Online Marketing, ecommerce or SaaS environments strongly preferred

We offer:

  • Opportunities for you to be directly involved in what your personal and professional development entails
  • The opportunity to be a key player at a global market leading tech company
  • Vibrant culture in our Cremorne office and opportunities for flexible working
  • Generous and rewarding commission and incentive plans
  • Engaging and fun events throughout the year
  • The opportunity to be involved in and support programs such as Trustpilot Women in Leadership (TWIL) an employeeled initiative designed to foster strong leadership at Trustpilot by identifying, empowering and equipping highperforming women to move into leadership positions
  • Subscription to Headspace app, LinkedIn learning and Blinkist
LI-PM1
#LI-Hybrid
If you have questions, please feel free to contact our Talent Acquisition Specialist,

About Trustpilot:


At Trustpilot, we're passionate about our mission to offer a free and open to all review platform, built on collaboration.

For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.

Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.


With vibrant office locations all around the world and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

We work hard every day, but we also take the time to catch up with colleagues over a game of table tennis, a cup of coffee or maybe grab some food after work.


  • Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our _Privacy Policy._

  • Regional Manager, Customer Success Apac

    1 week ago

    Melbourne, Victoria, Australia TradableBits Media Inc. Full time

    Regional Manager, Customer SuccessWHO WE ARETradable Bits is an award-winning tech company that helps sports, music and entertainment brands build better fan experiences. Our SaaS platform is used by the leaders in Sports, Music & Entertainment to engage, collect and activate fan data so they can market smarter.Based in Richmond, Melbourne, our APAC business...

  • Operations Manager Apac

    1 week ago

    Melbourne, Victoria, Australia Telix Pharmaceuticals (APAC) Full time

    Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. At our core, we exist to create products that seek to improve the quality of life for people living with...

  • Customer Success Manager. Apac

    7 days ago

    Melbourne, Victoria, Australia Trustpilot Full time

    We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us.Do you want to join us at the heart of trust?:We are part of an exploding industry where we have conquered the global market and due to growth, we are looking for a...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia Salt Recruitment Full time

    What will you be doing? Lead a portfolio of accounts within the Higher Education sector across the APAC region driving adoption and growth across your accounts. Act as the main point of contact, defining success plans with key deliverables, ensuring your accounts are getting the most out of the services, resulting in renewal and upsell opportunities...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia Valsoft and Aspire Operating Group Full time

    Customer Success Manager - Remote - AustraliaFusion Data Hub, part of Aspire Software, is looking for a Customer Success Manager to join our growing team in APACFusion Data Hub within the Aspire Software portfolio develops software solutions for global enterprises that enable and accelerate the process of moving OT data to the cloud, where it can be...

  • Customer Success Manager

    7 days ago

    Melbourne, Victoria, Australia BoardOutlook Full time

    BoardOutlook is hiring a Customer Success Manager to help us increase the impact of our board software platform across the largest companies in APAC.Below we've included more detail on:Why you want to work for BoardOutlookAbout the role (and you)LocationCompensationAbout our hiring processHow to apply1.Why you want to work for BoardOutlook:1.1 What we...

  • Apac Region Manager, Membership

    7 days ago

    Melbourne, Victoria, Australia Easy Payroll Global Full time

    On behalf of our client, we are seeking a bright, positive, self-motivated individual with a strong ability to multi-task to serve as our Region Manager for APAC.The Region Manager for APAC will be involved in all aspects of the business within the region including technology, marketing, finance, and events. The position is responsible for growing...

  • Senior Customer Success Manager

    7 days ago

    Melbourne, Victoria, Australia Ataccama Full time

    We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI.Our product enables both technical and less technical 'data people' across their organizations to create high-quality, governed, safe, and reusable data products.It's what made us a Leader in the Gartner Magic Quadrant for Data Quality...

  • Senior Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia Ataccama Full time

    We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI.Our product enables both technical and less technical 'data people' across their organizations to create high-quality, governed, safe, and reusable data products.It's what made us a Leader in the Gartner Magic Quadrant for Data Quality...

  • Strategic Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia Dynatrace Full time

    Dynatrace is seeking to add a Strategic Customer Success Manager to its Dynatrace ONE team to address its growing need to enable flawless and secure digital interactions for Dynatrace customers. As a Strategic Customer Success Manager your work will help create a world where software works perfectly Be the trusted advisor and primary postsale point of...

  • Senior Customer Success Manager

    7 days ago

    Melbourne, Victoria, Australia Ataccama Full time

    We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical 'data people' across their organizations to create high-quality, governed, safe, and reusable data products. It's what made us a Leader in the Gartner Magic Quadrant for Data Quality...

  • Senior Customer Success Manager

    7 days ago

    Melbourne, Victoria, Australia startup - Jobboard Full time

    We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical 'data people' across their organizations to create high-quality, governed, safe, and reusable data products. It's what made us a Leader in the Gartner Magic Quadrant for Data Quality...

  • Senior Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia Startup - Jobboard Full time

    We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI.Our product enables both technical and less technical 'data people' across their organizations to create high-quality, governed, safe, and reusable data products.It's what made us a Leader in the Gartner Magic Quadrant for Data Quality...

  • Customer Success Specialist

    1 week ago

    Melbourne, Victoria, Australia Wolters Kluwer Full time

    Job SummaryThe Customer Success Specialist will develop an understanding of business, financials, products/services and the market within multiple job families under the Sales job family group. Plans, organizes, implements sales activities to achieve defined revenue goals. Maintains existing customer base. Develops new business within assigned region. Makes...

  • Planning Manager APAC

    1 week ago

    Melbourne, Victoria, Australia Vestas Full time

    Vestas are looking for an experienced and enthusiastic Planning Manager to join our PMO team in Moelbourne to work on projects across the APAC region. This is an excellent opportunity to embed yourself in critical projects across the APAC region and build upon your already storied career. Our Project Management Office (PMO) APAC manages Cost Control,...

  • Commercial Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia Brandwatch Full time

    Brandwatch is the world's premier social suite, empowering over 7,500 of the world's most admired companies to understand and engage with customers at the speed of social.Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class...

  • Apac Risk Manager

    1 week ago

    Melbourne, Victoria, Australia Dentsu Aegis Network Full time

    Become a champion for meaningful progress as the dentsu Risk Manager, APACJob Title:APAC Risk ManagerJob Description:dentsu is a network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands; Carat, Dentsu Creative, dentsu...

  • APAC Risk Manager

    1 week ago

    Melbourne, Victoria, Australia Dentsu Full time

    Become a champion for meaningful progress as the dentsu Risk Manager, APACJob Title:APAC Risk ManagerJob Description:dentsu is a network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands; Carat, Dentsu Creative, dentsu...

  • Planning Manager APAC

    1 week ago

    Melbourne, Victoria, Australia Vestas Full time

    Press Tab to Move to Skip to Content Link Vestas are looking for an experienced and enthusiastic Planning Manager to join our PMO team in Moelbourne to work on projects across the APAC region. This is an excellent opportunity to embed yourself in critical projects across the APAC region and build upon your already storied career.Our Project Management...

  • Planning Manager APAC

    1 week ago

    Melbourne, Victoria, Australia Vestas Full time

    Vestas is searching for an experienced and passionate Planning Manager to join the PMO team in Moelbourne and contribute to projects across the APAC region. This role offers a chance to be involved in vital projects and further enhance your established career. The PMO APAC oversees Cost Control, Planning/Scheduling, Documentation, Processes, Risk Management,...