Customer Success Manager

1 month ago

Melbourne, Australia Valsoft and Aspire Operating Group Full time

**Customer Success Manager - Remote - Australia**

**Fusion Data Hub, part of Aspire Software, is looking for a Customer Success Manager to join our growing team in APAC**

Fusion Data Hub within the Aspire Software portfolio develops software solutions for global enterprises that enable and accelerate the process of moving OT data to the cloud, where it can be organized, unified, and contextualized for insights and intelligence. Our global customer base includes Fortune 500 companies in the Oil and Gas, Chemical Processing, Food, Beverage, Pharmaceuticals, Nuclear, Energy, and Manufacturing sectors.

**Here is a little window into our company**:Fusion Data Hub was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio with a unique opportunity.

**What your day will look like**:

- Develop strong relationships with existing customers, connecting with key business executives and stakeholders
- Capture customer feedback for future product enhancements and identify benefits the customer is realizing to provide this to marketing
- Create new business opportunities which will lead to increasing both one-time and annual recurring revenue from your assigned customer accounts
- Manage opportunities with timely and accurate notes, tasks, and documentation to effectively communicate the status of a client record in the pipeline
- Answer client queries and liaise with cross-functional internal teams to improve the entire customer experience
- Fully comprehend the value proposition of our products to perform effective product sales demonstrations tailored to the needs of the client
- Ensure customer retention and growth

**About You**:

- **Minimum 2 years of experience in related energy and manufacturing industry**:

- **Minimum 2 years of experience working within a SaaS organization**:

- Experience with Microsoft Azure and industrial operational technology
- Strong proactive and caring approach to nurture account expansion
- Experience working and building relationships with executive-level decision-makers
- Ability to deliver presentations to live audiences both in person and online
- Capable of working remotely with various groups and cultures
- Excellent communication skills, both verbal and written, are critical
- Must be fluent in English, both verbal and written
- Must be able to work US Central Time Zone Hours on a regular basis
- Ability to travel 25% of the time - sometimes with short notice
- ** Legally authorized to work in Australia

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