Service Delivery Coordinator
1 week ago
Excellent opportunity to join Downer’s team at the Australian National University (ANU).
- Long term contract - 2046 - job security
- Job hours 7.6hrs per day with flexible start & finish times
- **Positive team **environment with a focus on your ongoing learning and development
Our Social Infrastructure and Citizen Services team has an opportunity for an exceptional Service Delivery Coordinator to join the Downer team located in Canberra, ACT. You will work closely with the Operations Manager and provide support to the ANU service delivery contract.
The Service Delivery Coordinator role is pivotal to the Downer ANU contract, as you will maintain communications with client, internal stakeholders and external contractors; provide regular updates on all reactive maintenance across the ANU assets, having exceptional customer service skills is essential in your success.
**About You**
- Previous experience within a service delivery role focusing on Facilities Maintenance
- Provide administrative support to the Operations Manager
- Raising work order tickets on the Work Management Systems
- Assist the helpdesk with overflows
- Respond to all queries on all reactive callouts
- Point of contact to all sub-contractors
- Monitor and communicate with SDPs regarding job clarification, job completion and responding to queries
- Organise and assign Quality Audit checks for work completed by SDPs
- Assist the Operations Manager in ensuring work orders are completed within KPIs
- Communicating with internal trades team on job completion and KPI requirements
- Ensure timely escalation of issues or potential KPI risks to the Operations Manager
- Assist the Operations Manager in maintaining positive working relationships with our customers and SDP’s
- Perform other duties as directed, consistent with the classification level of the position
**ABOUT US**
Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.
Our Facilities & Asset Services business provides end-to-end facilities management and asset lifecycle support services for Australia’s critical social and economic infrastructure. Operating across the health, education, government, future energy, power generation, oil and gas and industrial sectors, we work closely with our customers to optimise the reliability, efficiency and whole of life costs of their assets and facilities.
Downer is made up of more than 33,000 people who are all different. Different preferences and perspectives. Different histories and heritages. We are different in the way we think, the actions we take and the unique value we contribute to Downer and it’s these differences that are Downer’s greatest strength.
**HOW TO APPLY
-
Service Delivery Coordinator
1 month ago
Canberra, ACT, Australia MSS Security Pty Ltd Full timeAbout MSS SecurityMSS Security Pty Ltd is a leading security company with a national footprint across Australia. With unrivalled experience in delivering high-quality service and protecting high-profile sites, we pride ourselves on our commitment to excellence.Our CultureWe value our employees and strive to create a positive work environment that fosters...
-
Service Delivery Coordinator
4 weeks ago
Canberra, ACT, Australia MSS Security Pty Ltd Full timeAbout MSS SecurityMSS Security is a leading security company with a national footprint across Australia. We have unrivalled experience in delivering high-quality service and protecting high-profile sites. To learn more, visit our website at www.msssecurity.com.au.Our CultureWe value our employees and strive to create a positive work environment. We offer...
-
Service Delivery Coordinator
2 months ago
Canberra, Australia MSS Security Full timeAbout the Company As one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website at Culture Our employees enjoy working with MSS because we: -...
-
Customer Delivery Coordinator
4 weeks ago
Canberra, Australia Vocus Full timeAre you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us! What’s the...
-
Aps Level 6
5 months ago
Canberra, Australia Australian Government - Department of Health Full timeAPS Level 6 - $91,092 - $102,765 - Canberra, ACT The Department of Health and Aged Care is looking for a Service Delivery Coordinator to manage key elements of service transition. This is an exciting role that involves collaborating with stakeholders to optimise services and enable the efficient transition of new and updated services to operations,
-
Service Delivery Lead
5 months ago
Canberra, Australia Ignite Specialist Recruitment Services Full timeContract Type Contract Reference BH-370392 Industry IT Salary per hour - Min: AUD 130 - Max: AUD 145 **Location**: Canberra. - **Duration**: 12-month contract with 1x6 month extension. - **Eligibility**: Australian citizenship with ability to obtain Baseline Security Clearance. - Flexible working arrangements can be discussed.**About the...
-
Service Delivery Manager
5 months ago
Canberra, Australia CDC Data Centres Full time**About us**: Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and...
-
Service Delivery Lead
5 months ago
Canberra, Australia Modis Full timeInitial contract is for 12 months + 6 months extensions available. - Hybrid work environment | Location is Canberra, ACT The department is looking for a highly effective Service Delivery Lead to join the Digital Clearance Service within the Digital Business Division. This role requires a passionate, adaptable individual who is adept at building great...
-
Service Delivery Manager
3 weeks ago
Canberra, ACT, Australia Carrier Full timeJob Summary:We are seeking a highly skilled Service Delivery Manager to oversee and manage all aspects of our service delivery process. This includes contract delivery, contract renewals, account receivable management, team coordination, and customer relationship management.Key Responsibilities:Lead and manage a team of service technicians, apprentices, and...
-
Service Delivery Manager
2 weeks ago
Canberra, ACT, Australia Qscan Radiologic Clinics Full timeAbout Qscan Radiologic ClinicsAt Qscan Radiologic Clinics, we are committed to providing exceptional patient care and are seeking an experienced Service Delivery Manager to lead our medical imaging teams in Canberra.Job SummaryWe are looking for a skilled Service Delivery Manager to oversee the day-to-day operations of our medical imaging clinics, ensuring...
-
Service Delivery Manager
5 months ago
Canberra, Australia Fujitsu Full time**We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the role** Our Government client...
-
Cyber Security Sme
5 months ago
Canberra, Australia Delivery Centric Technologies Full timeHello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **Role: Cyber Security Subject Matter Expert** **Location:...
-
Service Coordinator
5 months ago
Canberra, Australia Kone Full timeGreat benefits and remuneration - Base + 12.5% superannuation & bonus - Work with industry - leading products and technology - Join a global organisation with a strong focus on training, safety and quality At KONE, we bring buildings to life. Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital...
-
Service Delivery Manager
4 weeks ago
Canberra, ACT, Australia Digital61 Full timeAbout Digital61Digital61 is a Cloud-first systems and security integrator that is passionate about ensuring our customers are digitally equipped to provide high-quality services to Australians.Our CultureWe embody three key principles in the solutions and services we design, deploy, and manage:Simplicity: We believe simplicity is the key to system management...
-
Senior Service Coordinator
3 weeks ago
Canberra, ACT, Australia Department of the House of Representatives Full timeAbout the RoleThe Department of the House of Representatives is seeking a highly skilled and experienced professional to support the work of the House of Representatives and members of Parliament at Parliament House in Canberra.Key ResponsibilitiesCoordinate and deliver a range of services that support the operation of the Serjeant-at-Arms' Office.Lead and...
-
Senior Service Coordinator
3 weeks ago
Canberra, ACT, Australia Department of the House of Representatives Full timeThe Department of the House of Representatives is seeking a highly skilled and experienced professional to fill the role of Senior Service Coordinator.About the RoleThis position will coordinate and deliver a range of services that support the operation of the Serjeant-at-Arms' Office. Duties will require coordination with other members of the team, and will...
-
Service Delivery Manager
5 months ago
Canberra, Australia Qscan Group Full timeProvide operational, admin & training support - Join an organisation that grows our own - we invest in our people - Tailored personal and professional development opportunities **About Qscan and UMI** Qscan Canberra was originally formed as Universal Medical Imaging by a group of innovative radiologists dedicated to clinical excellence over a decade ago....
-
Service Delivery Manager
2 months ago
Canberra, Australia Viasat, Inc. Full timeAbout us: One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create...
-
Aps 6 - Service Delivery Manager
5 months ago
Canberra, Australia Australian Government Full time$88,175 - $100,724 (plus Super) - Canberra - ACT **The Role** There is a Service Delivery Manager position available within the ERP Support Organisation (ESO) which supports the DDG to deliver ERP services to the Defence community. Key responsibilities for this positions include: - Ensures the delivery of reliable ICT services that meet customer and...
-
Canberra, ACT, Australia The Department of Infrastructure and Regional Development Full timeWe are seeking an experienced EL2 Director to lead the delivery of Australia's New Vehicle Efficiency Standard (NVES).The successful candidate will be responsible for coordinating a team of officers with skillsets in coordination, secretariat and change management.They will oversee, coordinate and report on the work of two branches who are driving the...