Assistant Front Office Manager
3 weeks ago
**Assistant Front Office Manager**
Parmelia Hilton Perth
Before you go any further,... Yes We have the best global hotel brand discounts in over 7200 properties around the world.
And, we are also the only hospitality company listed in the Top Employers...
Come 'Find Your Thing' with Hilton
**Responsibilities**
- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Previous supervisory and hotel experience
- Excellent leadership, interpersonal, and communication skills
- Confident, accountable, and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
**Benefits**
- CBD location - walking distance to Elizabeth Quay Bus Port + Train Station
- Provided uniform and professional dry-cleaning
- Discounted hotel stays in over 123 countries across the globe (for not just you, but also your partner/family/friends)
- Access to our global learning platform
- Ability to grow and develop into your next career steps
- Local discounted meals, as well as FREE meals whilst on shift
We are Hilton. We are hospitality.
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